Technical Operations Analyst

Saks

. Provide exceptional internal technical customer service for the Customer Service team via Jira, phone, email, and chat .

Posted 9/24/2026full-timeRemote • Texas • United StatesJunior💰 $51,000 - $68,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical customer service, with a strong focus on desktop application troubleshooting, operational support for contact center solutions, and effective communication. Proven ability to manage critical incidents and implement process improvements to enhance system reliability and efficiency.

Highest-signal resume keywords

Technical Customer ServiceDesktop Application TroubleshootingMicrosoft Office 365Jira Ticket ManagementVirtual Desktop Environments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Desktop Application TroubleshootingOperating System FundamentalsMicrosoft Office 365Google WorkspaceJira Ticket ManagementVirtual Desktop EnvironmentsAccount Access AdministrationLicensing AdministrationProcess ImprovementOmnichannel Support

Soft Skills

Outstanding Communication SkillsOrganizational SkillsMulti-tasking SkillsDependabilityFlexibility

Tools & Technologies

JiraMicrosoft Office 365Google WorkspaceVirtual Desktop InfrastructureContact Center Solutions

Certifications & Qualifications

Associate's Degree in Computer ScienceBachelor's Degree in Information Technology

Industry Keywords

Customer ServiceTechnical SupportBPOContact Center EnvironmentOperational Support

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Provide exceptional internal technical customer service for the Customer Service team via Jira, phone, email, and chat
Execute account access and licensing administration for internal associates and Service Partners, focusing on security and efficiency
Provide operational support for core contact center omnichannel and voice solutions
Act as the operational point of contact during technical incidents, driving real-time communication and coordinating resolution efforts across multiple teams
Perform real-time schedule adjustments and operational support tasks as directed by the Workforce Management team
Support critical third-party applications and liaise directly with vendor support teams for complex issues
Identify and implement process improvements to enhance system reliability and agent efficiency
Perform additional duties as assigned

Requirements

What you’ll need

1+ year of professional experience in a customer-facing or technical support role
In-depth knowledge of desktop application troubleshooting and operating system fundamentals
Proven proficiency with Microsoft Office 365 and Google Workspace (G Suite)
Exceptional dependability, reliability, and schedule flexibility to meet 24/7 operational needs
High sense of urgency and ability to remain efficient, calm, and focused under pressure during critical events
Outstanding verbal and written communication skills, with a focus on clear and empathetic technical explanations
Strong organizational and multi-tasking skills, with the ability to manage simultaneous critical activities
Availability to work night shifts and flexibility with scheduling to cover operational needs periodically
Experience working within virtual desktop environments (e.g., Island, Azure Virtual Desktop, or similar)
Technical background or degree (e.g., an Associate's/Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience)
Familiarity with Jira Ticket Management
Experience in a BPO or large-scale contact center environment

Benefits

Comp & perks

Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
An amazing employee discount
Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Basic life insurance
Supplemental life insurance
Disability insurance
Additional voluntary benefits (such as critical illness, hospital and accident insurance)