Saks

Operations

• Provide exceptional internal technical customer service for the Customer Service team via Jira, phone, email, and chat
• Execute account access and licensing administration for internal associates and Service Partners, focusing on security and efficiency
• Provide operational support for core contact center omnichannel and voice solutions
• Act as the operational point of contact during technical incidents, driving real-time communication and coordinating resolution efforts across multiple teams
• Perform real-time schedule adjustments and operational support tasks as directed by the Workforce Management team
• Support critical third-party applications and liaise directly with vendor support teams for complex issues
• Identify and implement process improvements to enhance system reliability and agent efficiency
• Perform additional duties as assigned

Technical Operations Analyst

Systems Engineer

• Support, maintain, and optimize accounting and financial systems
• Lead financial systems support and administration, ensuring reliability, availability, and performance of finance applications
• Manage cross-functional financial systems projects with IT, Merchant, Planning, and Inventory Management teams
• Analyze complex financial and operational data to identify trends and support self-service reporting
• Drive process improvement initiatives that increase efficiency and reduce manual effort
• Implement new financial applications, system enhancements, and business solutions
• Maintain system configurations, master data, integrations, and controls
• Troubleshoot and resolve system issues, escalations, and user-reported defects
• Support special projects, new business ventures, and strategic technology initiatives with the Financial Systems Manager
• Develop and deliver end-user training, documentation, and knowledge resources
• Monitor KPIs including system uptime, issue-resolution time, project milestones, user adoption, process efficiency, data accuracy, and training completion

Financial Systems Analyst

Assistant

• Participate in vendor selections and partnerships
• Provide information for monitoring inventory productivity and analyzing vendor profitability
• Provide data and analysis for price changes and assist in entering price changes online
• Liaise with Buyers, Associate Buyers, and brand partners to gather and confirm order details
• Manage updates to buy sheets and resolve discrepancies
• Oversee offshore Merchandise Assistants' creation and transmission of purchase orders to brand partners
• Ensure timely delivery and accuracy of order details
• Oversee communication between Merchandise Assistants and brand partners, resolving or escalating issues
• Provide allocation direction to the Planning Allocation team and help manage allocations for high-touch categories such as Designer
• Communicate receipt flow changes to the offshore team and maintain POs for accurate ship windows, order quantities, and on-order visibility
• Prepare Buyers for Market by providing historical performance, trend, and customer preference insights
• Coordinate market appointments and periodically attend NY market
• Support Buyer style-out sessions by coordinating logistics and preparing assortment presentation insights
• Initiate strategic product assortments to drive sales and brand growth
• Act as primary point of contact for execution questions and feedback from brand partners and internal teams
• Review business performance with Assistant Planners and communicate bottoms-up style insights to Buyers
• Recommend in-season actions and help prepare for monthly OTB
• Manage markdown cadence and oversee offshore execution of price changes, RTVs, and related activities
• Collaborate with offshore reporting teams to generate custom Buying reports and maintain reporting views and delivery timelines

Technical Operations Analyst

Financial Systems Analyst

Assistant Buyer, Men's Sportswear