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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in managing large teams and driving operational excellence within Managed Services. Possesses expertise in budget management, service standardization, and the integration of advanced technologies in service delivery.
Highest-signal resume keywords
Managed Services LeadershipOperational ExcellenceBudget ManagementService StandardizationSaaS Platform Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service OperationsResource ManagementCapacity PlanningProject ManagementKPI DevelopmentSLAs OptimizationAnalytical SkillsProblem-Solving SkillsIT Service ManagementProfessional Services
Soft Skills
Independent Working StyleStrong Affinity for ITEntrepreneurial MindsetStrong Willingness to LearnExcellent Communication Skills
Tools & Technologies
SalesforceServiceNowAI Platform OpsAgentOpsSecOps
Industry Keywords
Managed Services EnvironmentProfessional ServicesSystems HouseSaaSIT Service Provider
Tech Stack
Tools & technologiesSDLCServiceNow
About the role
Key responsibilities & impact- Take full responsibility for delivery and business results for our Managed Services
- Lead and develop a team of 50–100 FTEs, both professionally and disciplinarily
- Own the budget, revenue, and margin for your area, and make well-informed decisions on resource and capacity planning
- Define and optimize SLAs, service levels, and operational performance metrics, including utilization, forecasting, and quality
- Establish clear processes and standards and industrialize our delivery across many parallel customers and projects
- Develop repeatable, productized service offerings instead of bespoke one-off solutions
- Seamlessly integrate Professional Services and Managed Services
- Continue expanding the service portfolio, for example in AI Platform Ops, AgentOps, or SecOps
- Drive the integration of Agentic AI and automated delivery processes into the Managed Service
- Serve as the central escalation point and contact for customers, hiring managers, and executive management
- Work closely with BU Leads to plan delivery capacity across the organization and leverage synergies
Requirements
What you’ll need- Advanced Bachelor's degree studies or the start of a Master's degree in Computer Science, Business Information Systems, or a related field
- Strong affinity for IT and knowledge of Software as a Service, databases, and CRM
- Strong willingness to learn
- Strong analytical and problem-solving skills
- Independent and conscientious working style
- Excellent German and English language skills
- Experience in an IT service provider, systems house, or Managed Services environment, or in a Professional Services or agency environment
- Experience working with many parallel smaller customers and projects
- Experience in Professional Services, Managed Services/Managed Delivery, Service Operations, resource and capacity management, project/delivery management, and service standardization and industrialization
- Strong expertise in Operational Excellence, including processes, KPIs, margins, utilization, quality, and SLAs
- Demonstrated experience in the disciplinary management of at least 50 employees
- Budget or P&L responsibility of at least €5 million per year
- Experience developing a Managed Service for Salesforce, ServiceNow, or comparable SaaS platforms, including maintenance and/or small projects
- Initial experience with Agentic SDLC or AI-supported delivery processes is a plus
- Entrepreneurial mindset, strong drive to shape and build, and enthusiasm for establishing structures rather than merely managing them
- Excellent German and English language skills
Benefits
Comp & perks- Permanent employment contract
- Six-month probationary period
- 40-hour workweek
- 30 days of annual leave
- Dynamic, international team with flat hierarchies and a collaborative company culture
- Modern offices located directly in the city center
- Comprehensive onboarding followed by an Academy program and a personal buddy during your first few months
- A wide range of training and certification opportunities
- Team events, including a Christmas party, Salesfive & Friends events, and much more
- Contributions toward various employee benefits
- Many opportunities to actively contribute your ideas and make an impact