Associate Evaluations Manager

Salesforce

. Support the Agentforce baselining program using synthetic and automated tooling .

Posted 9/24/2026full-timeUnited StatesJuniorMid-Level💰 $94,000 - $142,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical skills and operational rigor in evaluating AI-generated content and conversational systems, with proficiency in Salesforce environments and reporting tools. Capable of translating insights into actionable recommendations while effectively communicating findings to cross-functional teams.

Highest-signal resume keywords

Salesforce ExperienceAnalytical MindsetEvaluation Metrics DefinitionConversational AI EvaluationClear Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Root Cause AnalysisEvaluation FrameworksAutomated TestingPrompt EngineeringOperational AnalyticsUATQAReportingDashboard InterpretationEvaluation Workflows

Soft Skills

CuriosityLearning AgilityAccountabilityDependabilityAttention to Detail

Tools & Technologies

Google SheetsAgentforceTableauTesting CenterObservability

Industry Keywords

Conversational SystemsAI-Generated ContentEvaluation ProgramsScoring RubricsStakeholder Decision-Making

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Support the Agentforce baselining program using synthetic and automated tooling
Analyze evaluation results, identify root causes, surface trends, and translate insights into recommendations
Maintain and evolve evaluation frameworks, scoring rubrics, and guidelines
Deliver reporting and business reviews for stakeholder decision-making
Define, monitor, and interpret evaluation metrics
Identify risks, regressions, and improvement opportunities
Enable internal partners on evaluation processes and findings
Improve automated testing, LLM-judge prompts, and golden datasets
Perform targeted evaluations for new features and urgent initiatives
Audit and refine the utterance repository
Synthesize customer and internal feedback into actionable insights
Advocate for tooling, process, and workflow improvements
Surface risks and partner on mitigations before customer impact
Partner with Support Delivery, Engineering, Operations, and Data Science to evaluate features and ensure quality at launch

Requirements

What you’ll need

1+ years of professional experience working in Salesforce environments (program, analyst, operations, or product context)
Demonstrated ability to take ownership of tasks and drive outcomes independently
Strong analytical mindset, including reviewing conversational AI outputs, identifying failure patterns, conducting root cause analysis, and translating findings into actionable recommendations
Operational rigor and attention to detail for accurate and consistent evaluation workflows
Clear written communication skills for documenting findings and communicating insights to cross-functional audiences
Proficiency in spreadsheets (e.g., Google Sheets), reporting, and basic dashboard interpretation
High reading comprehension and critical thinking for evaluating nuanced generative AI responses
Ability to work confidently in Salesforce reporting environments (Agentforce, Tableau, Testing Center, Observability) or quickly ramp on similar tools
Curiosity and learning agility
Responsive, accountable, and dependable execution
Experience evaluating AI-generated content or conversational systems
Familiarity with prompt engineering, acceptance criteria development, or labeling workflows
Experience supporting operational analytics, UAT, QA, or product evaluation programs
Experience documenting processes or enabling others through training materials

Benefits

Comp & perks

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program
Reasonable accommodation during the application or recruiting process