Salesforce

Auditor

• Support audits assessing risks and controls over AI and agentic capabilities embedded in business processes
• Evaluate how company and customer data is used by AI tools and connected platforms
• Assist Senior Auditors and Audit Managers/Senior Managers with planning and general team functions
• Assist with planning, fieldwork, and reporting throughout the audit life cycle
• Develop understanding of Salesforce’s business model, processes, systems, and controls, and influence positive change
• Apply project management best practices, including project plans, charters, and task management
• Build relationships with process owners to understand and document operations and the internal control environment
• Develop and execute audit testing procedures evaluating the design and operating effectiveness of internal controls
• Use AI and generative-AI tooling to accelerate audit planning, testing, and documentation while applying human review and AI governance controls
• Identify opportunities to automate repetitive audit test procedures and improve testing efficiency through data analytics and AI
• Prepare audit work papers documenting test steps, results, and recommendations
• Deliver audit and project tasks within deadlines and according to global audit methodologies
• Manage issue follow-up and closure for open Management Action Plans
• Stay abreast of internal and external best practices and introduce them to the company
• Demonstrate Salesforce’s values and highest ethical standards

Technology Auditor – Internal Audit

DevOps Engineer

• Own the reliability roadmap for major product areas and evolve architectures into highly available, globally scalable systems
• Partner with engineers on infrastructure strategy, system design, capacity planning, bottleneck identification, and security
• Define, maintain, and evolve infrastructure-as-code and deployment tools
• Support scaling and deployment of AI/ML infrastructure
• Design and build systems and processes for product testing and releases
• Build tooling and automation for customer and partner deployment, upgrades, diagnosis, and operations
• Design, review, and strengthen identity and access controls, networking, workload isolation, secret management, deployment security, and policy enforcement
• Use AI tools to automate operational tasks and accelerate infrastructure delivery
• Diagnose and prioritize architectural problems across distributed backend systems
• Design and implement application performance, infrastructure, and data-model optimizations
• Establish engineering standards, guardrails, and team practices to prevent regressions
• Collaborate with customer, product, and engineering teams to understand needs and make pragmatic tradeoffs
• Mentor engineers and share expertise in backend architecture and system design

Senior/Lead Software Engineer, Site Reliability

Full-stack Engineer

• Build and evaluate AI-powered accessibility tools
• Develop fix tools and agent skills that generate, validate, and repair accessible code across Aura and LWC
• Design and expand evaluation datasets and reviewer sets to prove correctness per WCAG criterion
• Encode WCAG success criteria and Salesforce internal standards into the agent's knowledge base
• Expand per-criterion coverage and grow the reviewer set
• Package tools into developer workflows including AI Suite, DX MCP, Cursor, Claude Code, and Vibes
• Remediate real Sa11y test failures and feed learnings back into the tools
• Build component identification and rendered accessibility-tree verification capabilities
• Develop automated coverage for WCAG reflow and focus-management categories
• Drive adoption through telemetry and the Iron metrics dashboard
• Guide Salesforce web development efforts as the WCAG lead

Software Engineering MTS

Customer Success Manager

• Serve as the primary contact and trusted advisor for Salesforce’s largest and highest-profile customers
• Partner with assigned accounts to improve technical and operational health and maximize Salesforce investment value
• Maintain awareness of customer events, needs, risks, and value drivers
• Build relationships with customers and account teams
• Develop deep technical understanding of customer Salesforce implementations
• Share standard methodologies and promote adoption of proactive services
• Optimize Salesforce platforms and support customers during critical peak events
• Act as a point of contact for major incidents and manage customer expectations and communications through resolution
• Serve as the technical interface for customers and collaborate with internal and external partners, including ISVs
• Function as the Core Cloud technical and operational configuration SME
• Coordinate Signature Success services and remain accountable for deliverables, customer experience, renewal, and expansion
• Cultivate relationships with customer IT and business executives, sponsors, and decision-makers
• Coordinate the Signature Success service catalog
• Provide proactive Salesforce feature guidance and release adoption advice
• Identify implementation challenges and risks
• Communicate the value of Signature Success to collaborators and customers
• Advocate for customers during high-severity case triage and resolution
• Conduct quarterly reviews, identify trends, and provide tailored release recommendations
• Build multidisciplinary relationships with Sales, Engineering, and Product Management
• Occasionally provide after-hours or weekend coverage based on customer needs
• Adapt to evolving Salesforce role requirements

Senior Customer Success Manager

• Serve as the single point of customer accountability for orchestration, value realization, adoption, and expansion
• Act as the strategic partner during implementation and transition customers to long-term adoption and value realization
• Manage and maintain platform adoption roadmaps
• Drive optimization of API usage, integration patterns, and automation aligned with customer digital transformation goals
• Define, track, and demonstrate quantifiable business impact and ROI
• Present to and partner with CIOs, CTOs, Enterprise Architects, and other senior stakeholders
• Identify new integration opportunities and use cases to increase platform adoption
• Identify and minimize risks, remove adoption blockers, and address technical and business-process hurdles
• Build business cases for expanding the MuleSoft footprint and partner with Sales on renewals and expansion
• Represent customer feedback and critical issues to Product, Engineering, and Services
• Partner with Customer Architects to optimize integration architecture and API strategy
• Build and nurture customer Centers for Enablement (C4E)
• Identify upsell signals and partner with Sales to increase customer investment

Customer Success Manager, MuleSoft

Chief of Staff

• Drive the operating cadence, including staff meetings, quarterly planning, all-hands, and leadership events such as EM/IC Summits
• Track commitments, set agendas, and partner with Finance on budget management and headcount planning
• Translate Trust & Infrastructure roadmap priorities into organization-wide planning, resourcing, and leadership visibility
• Oversee headcount monitoring, position approvals, backfills, sign-on bonuses, and location strategy
• Partner with Recruiting and HR to unblock hiring and support hiring managers
• Lead quarterly and annual planning, variance analysis, RLOAs, and organization-level metrics reporting
• Drive operational efficiency through process improvements and AI-powered productivity tools
• Manage engineering communications, announcement channels, promotions, and all-hands messaging
• Support culture initiatives, intern programs, and the Engineering Blog
• Bridge engineering leadership, Finance, HR, and cross-functional teams to drive clarity, discipline, and momentum
• Serve as an operational bridge to Trust & Infrastructure teams

Data Scientist

• Partner with Slack Growth teams to understand business drivers and accelerate growth
• Synthesize insights into crisp narratives and present them to senior leadership
• Develop frameworks for identifying patterns and trends in customer behavior
• Build self-service tools and reports to promote awareness and understanding of key metrics
• Work with Data Engineering teams to build core data models powering operational and exploratory data analyses
• Identify growth opportunities, forecast performance, and deliver impactful analyses and models
• Partner with Data Engineering, Business Strategy & Operations, Go-To-Market, and Product, Design, and Engineering teams

Staff Business Data Scientist

• Partner with Slack Growth teams to understand business drivers and accelerate growth
• Synthesize insights into crisp narratives and present them to senior leadership
• Develop frameworks for identifying patterns and trends in customer behavior
• Build self-service tools and reports to empower data self-sufficiency and improve awareness of key metrics
• Work with Data Engineering teams to build core data models supporting operational and exploratory data analyses
• Partner with Data Engineering, Business Strategy & Operations, Go-To-Market, Product, Design, and Engineering teams to identify growth opportunities, forecast performance, and deliver analyses and models

Account Executive

• Drive new business and engage with existing customers to sell MuleSoft
• Build trusted relationships with key team members and C-suite decision makers within the assigned territory
• Develop opportunities through warm leads and whitespace prospecting
• Generate pipeline to seed, land, and expand new and existing accounts
• Develop stakeholder relationships and drive customer satisfaction
• Develop and execute long-term account strategies aligned to customer business objectives
• Coordinate internal Salesforce resources to meet customer business needs
• Perform account planning with Prime and Cloud sales resources
• Share Salesforce's value proposition with existing and new customers
• Drive growth within assigned accounts

MuleSoft Account Executive, Public Sector – Federal Civilian

• Serve as a Strategic Value Partner for Salesforce’s most complex and high-impact customer accounts
• Drive holistic success strategies aligned with customers’ long-term business objectives
• Quantify business impact and transform technical milestones into measurable ROI and executive-level success stories
• Build relationships across customer leadership teams
• Identify and proactively mitigate strategic risks
• Orchestrate cross-functional teams in a matrixed environment
• Guide customers through case and incident management as a subject matter expert
• Coordinate customer communications and executive engagement during major incidents
• Drive Signature Success delivery, renewals, and expansion through executive-level partnerships
• Architect strategic success roadmaps connecting Salesforce platform evolution with corporate objectives
• Lead high-stakes initiatives across Sales, Product, and Engineering
• Govern autonomous AI agent integration and establish enterprise AI guardrails
• Use usage telemetry and predictive analytics to identify and mitigate attrition risk and operational bottlenecks
• Provide executive leadership and crisis governance during major incidents
• Mentor internal account teams and coach talent on enterprise environments and AI-augmented workflows
• Deliver executive-level guidance on Salesforce’s innovation cycle

Customer Success Manager – Core, Sales & Service Clouds

Cloud Engineer

• Support Help Agent resolution rate performance for Service Cloud and Field Service
• Help build and execute resolution rate improvement plans using data-driven opportunity analysis
• Maintain a book of Agent Skills and identify new Help Agent capability enhancement opportunities
• Partner with Product Management and Engineering on roadmap priorities that enable new Agent Skills
• Partner with Service Cloud Technical Support Delivery teams as an embedded resource
• Contribute to a Rhythm of Business across Service Cloud stakeholders
• Maintain scorecards tracking resolution rate trends, top challenges, and skills/opportunity coverage
• Support content strategy and data management planning to improve Help Agent performance
• Deliver error analysis reporting and opportunity analytics
• Collaborate with Agent Managers, Cloud Technical Leads, Service Cloud and Field Service leadership, AI Tooling, Agent Evaluations, Product Management, Engineering, Digital Success for Mergers & Acquisitions, and content teams

Help Agent Manager, Service Cloud

Brand Designer

• Conceptualize, design, and deliver exceptionally well-crafted creative across marketing materials, brand identity, digital and social, events, and experiential touchpoints
• Collaborate with marketing, creative, production, and other teams to ensure brand consistency and effective messaging
• Leverage cutting-edge tools and technologies, including AI, to optimize workflows and enhance storytelling
• Own campaigns and projects, ensuring deadlines are met and quality is maintained
• Develop and present creative and the narrative/strategy behind the work to creatives and leadership
• Offer and receive creative feedback constructively and openly
• Develop work with keen attention to design details and manage complex notes and feedback
• Develop and evolve Salesforce design toolkits and systems to maintain high design standards and consistency across teams
• Collaborate with cross-functional teams to deliver cohesive messaging aligned with Salesforce’s brand strategy

Senior Brand Designer, Brand Creative

Product Manager

• Define and own the multi-year roadmap for Agentforce voice capabilities across ASR/STT, TTS, S2S, and real-time voice agents
• Set accuracy, latency, and quality benchmarks and drive the organization to meet them
• Evaluate build, buy, and partner decisions for new voice model capabilities
• Lead production-grade ASR systems for telephony, WebRTC, and device-side deployment
• Drive multilingual and code-switching ASR coverage and govern language onboarding
• Own the neural TTS pipeline, including voice cloning, persona design, SSML compliance, and real-time synthesis
• Lead prosody research for natural-sounding enterprise voices
• Manage voice talent agreements, ethical AI review, and consent frameworks
• Architect low-latency speech-to-speech pipelines for full-duplex conversational AI
• Integrate voice understanding with agent action loops, tool calls, CRM lookups, and escalation routing
• Establish interruption, barge-in, and turn-taking models
• Deliver production speaker diarization for multi-party calls
• Develop speaker verification and voice-biometric capabilities
• Surface voice-derived signals in Salesforce dashboards
• Own global language support and localization roadmap
• Establish data governance, annotation, and quality-control pipelines for low-resource languages
• Recruit, develop, and retain a team of 20–30 research engineers, applied scientists, and ML engineers
• Set technical direction, drive architectural decisions, and maintain engineering excellence
• Build a culture of experimentation, voice safety red-teaming, and continuous model refreshes
• Translate customer and regulatory requirements into model specifications and acceptance criteria
• Collaborate with Legal, Privacy, and Trust & Safety on voice AI ethics, consent, deepfake detection, and compliance
• Represent Agentforce Voice at conferences, standards bodies, and customer briefings

Director of Product Management – Agentforce Voice Models

Client Partner

• Own the end-to-end client relationship for assigned accounts
• Serve as the primary steward of program success, delivery health, and expansion strategy
• Conduct unified “One Salesforce” account pursuits across License Sales, Product, and Customer Success
• Drive digital and agentic transformation strategies
• Drive bookings, program revenue, and software consumption
• Lead and shape Professional Services pursuits, proposals, and commercial constructs for complex, multi-million dollar engagements
• Coach and mentor account teams on sales process discipline, forecasting accuracy, deal progression, and executive engagement
• Navigate government delivery, funding, and procurement environments, including budget alignment and financial governance for US State programs
• Serve as an escalation point for at-risk engagements and manage risk
• Represent Salesforce Professional Services at the executive level with clients and internally

Account Partner Director – PubSec

Developer Relations

• Build strong, sustainable, and AI-powered developer tooling for the Slack iOS app
• Enable Slack feature engineers to solve complicated problems quickly through an agentic software development lifecycle
• Pioneer intelligent tools and autonomous workflows for software development
• Integrate AI agents into development pipelines through software factories and agentic automated testing
• Build next-generation developer workflows and intelligent agents for iOS development
• Lead, mentor, and grow iOS engineers
• Set high standards for technical design and code quality
• Own the team's area and contribute across Slack's entire iOS codebase
• Debug Bazel cache misses and resolve broken CI pipelines
• Monitor and improve CI stability, TimeToMerge, and build-time metrics
• Proactively identify and resolve pipeline bottlenecks using intelligent automation

Technology Auditor – Internal Audit

Senior/Lead Software Engineer, Site Reliability

Software Engineering MTS

Senior Customer Success Manager

Customer Success Manager, MuleSoft

Chief of Staff

Staff Business Data Scientist

Staff Business Data Scientist

MuleSoft Account Executive, Public Sector – Federal Civilian

Customer Success Manager – Core, Sales & Service Clouds

Help Agent Manager, Service Cloud

Senior Brand Designer, Brand Creative

Director of Product Management – Agentforce Voice Models

Account Partner Director – PubSec

Staff iOS Developer Experience Engineer