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Salesforce

Cloud Readiness Architect – Consumer Goods Cloud

Salesforce

. Maintain deep technical, functional, and domain understanding of the Industries Cloud product portfolio, roadmap, and products .

Posted 10/22/2026full-timeRemote • United StatesSeniorLead💰 $150,100 - $227,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in Customer Success and Product Management within the SaaS industry, with a strong focus on Salesforce products and the ability to translate customer use cases into actionable product requirements. Proven ability to collaborate with diverse stakeholders and deliver effective training and enablement materials.

Highest-signal resume keywords
Customer Success ExperienceSalesforce Product KnowledgeProduct Management ExpertiseStakeholder EngagementTraining Development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Product Requirements DevelopmentProduct ExperimentationTechnical DocumentationProduct Roadmap DevelopmentCustomer Use Case Translation
Soft Skills
Strong Communication SkillsCollaborationAnalytical ThinkingPresentation Skills
Tools & Technologies
Salesforce ProductsCloud Success Tools
Industry Keywords
SaaS IndustryProduct ManagementCustomer HealthEnablementBest Practices

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Maintain deep technical, functional, and domain understanding of the Industries Cloud product portfolio, roadmap, and products
  • Act as an early adopter for new product introductions, feature releases, large-scale migrations, and product retirements
  • Conduct product experimentation and participate in product-driven betas and pilots
  • Establish and own relationships with Product Management leaders and subject matter experts
  • Engage Technology & Product and Customer Success stakeholders in product feedback and roadmap development
  • Identify, document, and track recommended product enhancements
  • Develop product requirements for Product Leadership and roadmap consideration
  • Document best practices and learnings from product interactions
  • Deliver knowledge capital and architectural guidance to Cloud Success teams
  • Collaborate with Cloud Success teams on strategic approaches supporting product strategy and customer success
  • Support strategies to improve product adoption scores
  • Participate in efforts to improve overall customer health
  • Share best practices with other Readiness Success Architects and improve the team's operating model

Requirements

What you’ll need
  • 9+ years experience in Customer Success or Product Management individual contributor role in the SaaS industry
  • Hands-on experience working with Salesforce products, including deep understanding of the current product suite and product capabilities that meet common customer use cases
  • Understanding of competitor products and landscape is a plus
  • Track record of collaborating within a team of subject matter experts who deliver against strategic business initiatives
  • Experience interacting with technical and non-technical stakeholders across different functions
  • Ability to translate customer use cases to technical and functional requirements
  • Experience developing enablement materials and delivering training to functional and technical audiences
  • Enablement, consulting or Salesforce product experience is a plus
  • Strong oral and written communication skills
  • Proven record of presenting to and updating internal and external stakeholders, including executive personas
  • Ability to synthesize broad information, identify themes, and develop tactical plans
  • Ability to apply domain and product knowledge to influence product leaders' priorities and design decisions
  • Experience creating, managing, and distributing training materials for audiences with varying business and technical aptitude
  • Ability to act as a liaison between product, engineering, and customer success functions

Benefits

Comp & perks
  • Time off programs
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Mental health support
  • Paid parental leave
  • Life insurance
  • Disability insurance
  • 401(k)
  • Employee stock purchasing program
  • Incentive compensation may be available for certain roles
  • Equity may be available for certain roles