Critical Incident Center Manager

Salesforce

. Serve as a Unified Commander leading responses to Salesforce’s most critical and complex incidents .

Posted 10/12/2026full-timeSeattle • Washington • United StatesMid-LevelSenior💰 $117,400 - $177,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading critical incident responses, coordinating cross-functional teams, and managing high-pressure situations while maintaining clear communication with stakeholders. Possesses strong decision-making abilities and a customer-first mindset to effectively navigate complex operational challenges.

Highest-signal resume keywords

Critical Incident ManagementCross-Functional Team CoordinationExecutive CommunicationProject ManagementDecision-Making

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Incident CommandOperational Event LeadershipProject ManagementTechnical PrioritizationSituational Awareness

Soft Skills

Critical ThinkingOrganizational SkillsInfluencing Without AuthorityAgilityCustomer-Focused Mindset

Industry Keywords

C-Level EngagementHigh-Severity IncidentsCommunication StrategiesSecurity Incident ResponseBusiness Continuity

About the role

Key responsibilities & impact

Serve as a Unified Commander leading responses to Salesforce’s most critical and complex incidents
Command critical incident bridges and coordinate cross-functional response teams and leadership
Drive incidents toward rapid resolution while keeping customers informed and protected
Establish priorities and align teams around coordinated response plans
Partner with senior leadership, Security, Engineering, Support, Communications, Legal, and PR
Coordinate executive, internal, and customer-facing communications
Lead response efforts and communications during security incidents
Identify priorities, remove roadblocks, and facilitate multiple response efforts
Engage directly with senior and C-level executives to provide clarity and drive decisions
Project manage high-priority ad hoc initiatives focused on critical business issues and outcomes

Requirements

What you’ll need

Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field (or equivalent practical experience)
6+ years of experience commanding critical incident bridges or leading complex, high-severity operational events
Ability to coordinate multiple teams and workstreams in high-pressure environments
Strong critical thinking and decision-making skills
Exceptional organization and ability to maintain situational awareness across complex, rapidly changing events
Strong written and verbal communication skills, including communication with executives
Customer-first mindset and ability to balance customer impact with technical and business priorities
Ability to influence and lead without direct authority across diverse technical and business organizations
Comfort operating with ambiguity and making sound decisions with incomplete information
Flexible, agile mindset with ability to change priorities and plans depending on the situation

Benefits

Comp & perks

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program
Incentive compensation may be available
Equity may be available
Reasonable accommodation during the application or recruiting process