Customer Success Manager – Core, Sales & Service Clouds

Salesforce

. Serve as a Strategic Value Partner for Salesforce’s most complex and high-impact customer accounts .

Posted 10/2/2026full-timeUnited StatesLead💰 $205,800 - $298,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and strategic leadership, with a strong focus on Salesforce platform utilization and enterprise-scale deployments. Capable of guiding revenue operations strategy, mentoring teams, and delivering executive-level insights on sales and service transformation.

Highest-signal resume keywords

Customer Success ExpertiseSalesforce CertificationsCross-Functional Team LeadershipSales Cloud Architecture KnowledgeService Cloud Architecture Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce Platform UtilizationSales TransformationRevenue Operations ExcellenceEnterprise-Level Customer EngagementPredictive AnalyticsCrisis GovernanceTechnical Concept AnalysisBusiness Requirement MappingAI Integration GovernanceIncident Management

Soft Skills

Exceptional Communication SkillsExecutive-Level InfluenceRelationship BuildingMentoring and CoachingStrategic Risk Mitigation

Tools & Technologies

Agentforce SDREinstein Conversation InsightsRevenue IntelligenceSales ProgramsTableauField ServiceExperience CloudSlackEinstein Analytics

Certifications & Qualifications

Sales Cloud CertificationRevenue Cloud CertificationService Cloud CertificationField Service CertificationAdvanced Administrator Certification

Industry Keywords

SaaSEnterprise-Scale DeploymentsCustomer Experience StrategyService TransformationContact Center Modernization

Tech Stack

Tools & technologies

CloudTableau

About the role

Key responsibilities & impact

Serve as a Strategic Value Partner for Salesforce’s most complex and high-impact customer accounts
Drive holistic success strategies aligned with customers’ long-term business objectives
Quantify business impact and transform technical milestones into measurable ROI and executive-level success stories
Build relationships across customer leadership teams
Identify and proactively mitigate strategic risks
Orchestrate cross-functional teams in a matrixed environment
Guide customers through case and incident management as a subject matter expert
Coordinate customer communications and executive engagement during major incidents
Drive Signature Success delivery, renewals, and expansion through executive-level partnerships
Architect strategic success roadmaps connecting Salesforce platform evolution with corporate objectives
Lead high-stakes initiatives across Sales, Product, and Engineering
Govern autonomous AI agent integration and establish enterprise AI guardrails
Use usage telemetry and predictive analytics to identify and mitigate attrition risk and operational bottlenecks
Provide executive leadership and crisis governance during major incidents
Mentor internal account teams and coach talent on enterprise environments and AI-augmented workflows
Deliver executive-level guidance on Salesforce’s innovation cycle

Requirements

What you’ll need

7+ years of relevant industry expertise in Customer Success, strategic leadership, SaaS platform use, or related strategic consulting fields preferred
Exceptional communication and presentation skills, including executive and C-level influence
Ability to analyze technical concepts and translate them into business terms
Ability to map business requirements into technical features
Experience working with Enterprise-level customers
Experience leading cross-functional teams
7+ years supporting complex, enterprise-scale Sales/Service Cloud deployments
6+ years supporting complex, enterprise-scale Sales Cloud deployments
Expert knowledge of sales transformation and revenue operations excellence
Deep understanding of Sales Cloud architecture for global enterprises
Knowledge of Agentforce SDR, Einstein Conversation Insights, Revenue Intelligence, and Sales Programs
Understanding of Sales Cloud ecosystem, including Revenue Cloud CPQ, Marketing Cloud, Data Cloud, and Tableau for sales analytics
Ability to guide revenue operations strategy and sales transformation discussions
Multiple Salesforce certifications, including Sales Cloud, Revenue Cloud, and Advanced Administrator
6+ years supporting complex, enterprise-scale Service Cloud deployments
Expert knowledge of service transformation and contact center modernization
Deep understanding of Service Cloud architecture for global contact centers
Knowledge of Agentforce Service Agent, Einstein Conversation Mining, Service Intelligence, and Swarming
Understanding of Service Cloud ecosystem, including Field Service, Experience Cloud, Slack, Data Cloud, and Einstein Analytics for Service
Ability to guide customer experience strategy and service transformation discussions
Multiple Salesforce certifications, including Service Cloud, Field Service, and Advanced Administrator

Benefits

Comp & perks

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program
Incentive compensation may be available for certain roles
Equity may be available for certain roles
Reasonable accommodation during the application or recruiting process