Customer Success Manager – Core, Sales & Service Clouds

Salesforce

. Serve as the single point of customer accountability for Signature deliverables, customer experience, renewal, and expansion .

Posted 11/2/2026full-timeUnited StatesMid-LevelSenior💰 $123,100 - $186,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success with a strong focus on Salesforce Sales Cloud and Service Cloud features, driving customer engagement and satisfaction through strategic planning and relationship management. Proficient in leveraging automation tools and analytics to optimize processes and enhance customer experience.

Highest-signal resume keywords

Customer Success ManagementSales Cloud ExpertiseService Cloud ExpertiseConsulting SkillsSalesforce Certifications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Cloud FeaturesService Cloud FeaturesOpportunity ManagementPipeline ManagementCase ManagementForecastingData QualityAutomationMetrics TrackingIncident Management

Soft Skills

Excellent CommunicationInfluencing SkillsProblem SolvingRelationship ManagementFacilitation Skills

Tools & Technologies

SalesforceSales CloudService CloudEinsteinOmni-Channel Routing

Certifications & Qualifications

Sales Cloud ConsultantService Cloud ConsultantSalesforce Product Certifications

Industry Keywords

SaaSCustomer ExperienceLead-to-CashEscalation ManagementMulti-Channel Support

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as the single point of customer accountability for Signature deliverables, customer experience, renewal, and expansion
Coordinate deliverables across the Signature lifecycle and apply processes to address customer needs
Identify underutilized contracted entitlements and align platform features with customer priorities
Manage business and technical stakeholders and maintain executive-level customer relationships
Act as a trusted advisor and develop strategic success plans
Partner with Sales, Engineering, Product Management, and experienced team members to solve complex problems
Conduct enablement sessions on opportunity and case management, forecasting, pipeline hygiene, knowledge creation, and omni-channel routing
Share best practices for sales and service process optimization, data quality, and customer experience
Drive adoption of Sales and Service Cloud features and related tools
Track usage metrics and conduct quarterly reviews
Identify trends and provide tailored release recommendations
Serve as the primary interface for major incidents and escalate complex technical questions
Use AI to automate routine tasks, retrieve customer data, draft success plans, and identify customer concerns
Prioritize work, plan client engagements, communicate proactively, and align platform features with customer priorities and roadmaps

Requirements

What you’ll need

Preferably 3+ years of relevant industry expertise in Customer Success, Salesforce, SaaS platform use, or related fields
3–4 years of experience supporting customers using Sales Cloud and Service Cloud
Strong consulting skills and ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations
Excellent communication skills; ability to translate technical concepts into business terms
Working knowledge of Sales Cloud features including Leads, Accounts, Contacts, Opportunities, Forecasting, Reports & Dashboards
Working knowledge of Service Cloud features including Cases, Knowledge, Queues, Service Console, and Omni-Channel routing
Understanding of lead-to-cash, opportunity management, pipeline management, case management, escalation, and SLA management processes
Familiarity with Sales Cloud and Service Cloud automation
Ability to demonstrate Lightning Sales/Service Console and mobile app
Knowledge of territory management, lead assignment, opportunity stages, case deflection, knowledge management, and multi-channel support
Industry-relevant expertise
Sales Cloud Consultant and Service Cloud Consultant certifications are advantageous
Additional Salesforce product certifications are a plus
Experience with Einstein for Sales and Service
Understanding of Sales Cloud integrations with marketing automation and service tools
Understanding of Service Cloud integrations with telephony, chat, messaging, and self-service portals

Benefits

Comp & perks

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program
Incentive compensation may be available for eligible roles
Equity may be available for eligible roles
AI tools and Agentblazer training and certifications