Customer Success Manager, Director – Core (Sales & Service) Clouds

Salesforce

. Serve as a Strategic Value Partner for Salesforce’s most complex and high-impact customer accounts .

Posted 11/2/2026full-timeUnited StatesLead💰 $171,200 - $273,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and strategic leadership, with a strong focus on guiding enterprise-level customers through complex Salesforce deployments and driving revenue operations strategy. Proficient in leveraging predictive analytics and fostering executive partnerships to ensure platform stability and sustained growth.

Highest-signal resume keywords

Customer Success ManagementCross-Functional Team LeadershipSales Cloud DeploymentService Cloud DeploymentExecutive Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales TransformationRevenue OperationsPredictive AnalyticsTechnical TranslationComplex Hierarchies UnderstandingContact Center ModernizationMulti-Currency ArchitectureMulti-Language ArchitectureAI-Augmented WorkflowsIncident Management

Soft Skills

Exceptional CommunicationPresentation SkillsInfluencing SkillsRelationship BuildingMentoring

Tools & Technologies

SalesforceAgentforce SDREinstein Conversation InsightsRevenue Cloud CPQMarketing CloudData CloudTableauAgentforce Service AgentEinstein Conversation MiningExperience Cloud

Certifications & Qualifications

Sales CloudRevenue CloudAdvanced AdministratorService CloudField Service

Industry Keywords

TMTHLSMedia CloudHealth CloudLife Sciences Cloud

Tech Stack

Tools & technologies

CloudTableau

About the role

Key responsibilities & impact

Serve as a Strategic Value Partner for Salesforce’s most complex and high-impact customer accounts
Act as the point of accountability for Signature Success delivery
Build executive partnerships and strategic success roadmaps aligned with customer objectives
Quantify business impact, ROI, and executive-level success stories
Foster relationships across customer leadership teams
Identify and proactively mitigate strategic risks
Ensure platform stability and sustained growth
Lead high-stakes, cross-functional initiatives across Sales, Product, and Engineering
Guide customers through case and incident management as a subject matter expert
Coordinate customer communications and executive engagement during major incidents
Use usage telemetry and predictive analytics to address 12–24 month attrition risk
Provide executive leadership during major incidents
Set strategic guardrails for AI agents and digital coworkers
Mentor account teams on high-stakes enterprise environments and AI-augmented workflows
Give executives proactive guidance on Salesforce’s innovation cycle

Requirements

What you’ll need

7+ years in Customer Success, strategic leadership, SaaS, or strategic consulting
Experience supporting Enterprise-level customers
Experience leading cross-functional teams to resolve customer needs
Exceptional communication and presentation skills
Proven ability to influence at all levels, including executive and C-level
Ability to translate technical concepts into business terms and customer needs into technical features
6+ years supporting complex, enterprise-scale Sales Cloud deployments
Expert knowledge of sales transformation and revenue operations
Deep understanding of global architecture, including multi-currency, multi-language, and complex hierarchies
Knowledge of Agentforce SDR, Einstein Conversation Insights, Revenue Intelligence, Sales Programs, Revenue Cloud CPQ, Marketing Cloud, Data Cloud, and Tableau
Ability to guide revenue operations strategy
Multiple certifications, including Sales Cloud, Revenue Cloud, and Advanced Administrator
6+ years supporting complex, enterprise-scale Service Cloud deployments
Expert knowledge of service transformation and contact center modernization
Deep understanding of global contact center architecture, including multi-site, 24/7, and complex routing
Knowledge of Agentforce Service Agent, Einstein Conversation Mining, Service Intelligence, Swarming, Field Service, Experience Cloud, Slack, Data Cloud, and Einstein Analytics
Ability to guide customer experience strategy
Multiple certifications, including Service Cloud, Field Service, and Advanced Administrator
Experience supporting customers in TMT or HLS industries
Direct experience with Media Cloud, Health Cloud, and/or Life Sciences Cloud strongly preferred

Benefits

Comp & perks

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program
Incentive compensation may be available for eligible roles
Equity may be available for eligible roles