Customer Success Manager, MuleSoft

Salesforce

. Serve as the single point of customer accountability for orchestration, value realization, adoption, and expansion .

Posted 10/14/2026full-timeToronto • CanadaMid-LevelSenior💰 CA$115,200 - CA$158,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success with a focus on driving platform adoption and expansion through strategic relationship management and technical knowledge of integration architectures and API design patterns. Proven ability to influence senior executives and deliver business value through effective communication and project management.

Highest-signal resume keywords

Customer Success ManagementIntegration Architecture ExpertiseMuleSoft ExperienceAPI Design PatternsStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Integration ArchitectureAPI Design PatternsPlatform Best PracticesProject ManagementBusiness Impact TrackingSaaS Platform UsageExpansion SalesTechnical Strategy DevelopmentRisk ManagementAutomation Optimization

Soft Skills

Exceptional CommunicationCustomer-Centric Problem SolvingRelationship BuildingPresentation SkillsAdaptability

Tools & Technologies

MuleSoftIPaaS PlatformsCloud PlatformsWeb ServicesDatabases

Certifications & Qualifications

MuleSoft CertificationSalesforce Certification

Industry Keywords

Customer AccountabilityAPI-Led ConnectivityEnterprise ArchitectureComplex Integration StrategiesManagement Consulting

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as the single point of customer accountability for orchestration, value realization, adoption, and expansion
Guide customers through implementation transition, adoption, and long-term value realization of integration and API initiatives
Manage the platform adoption roadmap and optimize API usage, integration patterns, and automation
Define, track, and demonstrate business impact and ROI
Partner with senior client executives and cross-functional stakeholders
Identify new integration opportunities and use cases
Identify and minimize risks, remove adoption blockers, and address technical and business-process hurdles
Build the business case for expanding the MuleSoft footprint and partner with Sales on renewals and contract expansion
Represent customer feedback and critical issues to Product, Engineering, and Services
Partner with Customer Architects to optimize integration architecture and API strategy
Build and nurture customer Centers for Enablement to drive adoption, governance, and advocacy
Identify upsell signals and partner with Sales to increase customer investment

Requirements

What you’ll need

5+ years of relevant industry expertise in Customer Success, SaaS platform use, or related fields
Proven success managing large, complex enterprise accounts with multiple stakeholders and business units
Ability to develop relationships with senior executives at Director/VP level and influence technical strategy
Deep technical knowledge of integration architectures, API design patterns, and platform best practices
Demonstrated history of driving incremental Annual Contract Value through expansion sales
Experience with MuleSoft and/or competing iPaaS platforms
Understanding of API-led connectivity, system integration patterns, and enterprise architecture principles
Proven track record of driving platform adoption and identifying expansion opportunities
Strategic, customer-centric problem-solving approach focused on business value and outcomes
Exceptional communication and presentation skills; ability to translate technical concepts into business terms
Strong orchestration and project management skills, including scope control, stakeholder alignment, timeline ownership, and executive-ready reporting
Ability to thrive in fast-paced, high-growth environments and willingness to wear multiple hats
Preferred: MuleSoft or Salesforce certifications
Preferred: experience with software development processes, design methodologies, APIs, web services, databases, cloud platforms, and modern integration patterns
Preferred: management consulting experience
Preferred: experience with enterprise customers requiring complex integration strategies
Preferred: foundational understanding of AI and agent technologies

Benefits

Comp & perks

AI agents and resources supporting balance and performance
Reasonable accommodation during the application or recruiting process
Equitable compensation practices
Salesforce employee benefits and resources (specific benefits not listed)