Customer Success Manager, MuleSoft

Salesforce

. Serve as the single point of customer accountability for orchestration, value realization, adoption, and expansion .

Posted 10/2/2026full-timeUnited StatesMid-LevelSenior💰 $123,100 - $227,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer success and driving platform adoption through strategic partnerships and integration optimization. Possesses deep technical knowledge of API design patterns and integration architectures, with a strong focus on delivering quantifiable business value and outcomes.

Highest-signal resume keywords

Customer Success ManagementIntegration Architecture ExpertiseMuleSoft Platform ExperienceStrategic Problem-SolvingStakeholder Engagement

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

API Design PatternsIntegration TechnologiesPlatform Best PracticesProject ManagementBusiness Impact TrackingDigital Transformation OptimizationComplex Account ManagementExpansion Sales StrategyTechnical Strategy InfluenceRisk Management

Soft Skills

Exceptional CommunicationPresentation SkillsRelationship BuildingCustomer-Centric ApproachProblem-Solving

Tools & Technologies

MuleSoftIPaaS PlatformsCloud PlatformsWeb ServicesDatabases

Certifications & Qualifications

MuleSoft Certified Integration FoundationsMuleSoft Certified Platform ArchitectMuleSoft Catalyst ConsultantSalesforce AI Associate

Industry Keywords

Enterprise SalesProfessional ServicesTechnology ConsultingFinancial ServicesHealthcareRetailManufacturingAPI-Led ConnectivityComplex Integration StrategiesManagement Consulting

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as the single point of customer accountability for orchestration, value realization, adoption, and expansion
Act as the strategic partner during implementation and transition customers to long-term adoption and value realization
Manage and maintain platform adoption roadmaps
Drive optimization of API usage, integration patterns, and automation aligned with customer digital transformation goals
Define, track, and demonstrate quantifiable business impact and ROI
Present to and partner with CIOs, CTOs, Enterprise Architects, and other senior stakeholders
Identify new integration opportunities and use cases to increase platform adoption
Identify and minimize risks, remove adoption blockers, and address technical and business-process hurdles
Build business cases for expanding the MuleSoft footprint and partner with Sales on renewals and expansion
Represent customer feedback and critical issues to Product, Engineering, and Services
Partner with Customer Architects to optimize integration architecture and API strategy
Build and nurture customer Centers for Enablement (C4E)
Identify upsell signals and partner with Sales to increase customer investment

Requirements

What you’ll need

Work experience in Customer Success, Enterprise Sales, Professional Services, Technology Consulting, or SaaS platform implementation with demonstrated expertise in integration technologies
Proven success managing large, complex enterprise accounts with multiple stakeholders and business units
Ability to develop relationships with senior executives at Director/VP level and influence technical strategy
Deep technical knowledge of integration architectures, API design patterns, and platform best practices
Demonstrated history of driving incremental Annual Contract Value (iACV) through expansion sales
Experience with MuleSoft and/or relevant competing iPaaS platforms
Understanding of API-led connectivity, system integration patterns, and enterprise architecture principles
Proven track record of driving platform adoption, managing complex enterprise accounts, and identifying expansion opportunities
Strategic, customer-centric problem-solving approach focused on business value and outcomes
Exceptional communication and presentation skills; ability to translate technical concepts into business terms and partner with senior client executives from IT teams to C-level
Strong orchestration and project management skills, including scope control, stakeholder alignment, timeline ownership, and executive-ready reporting
Ability to thrive in fast-paced, high-growth environments and willingness to wear multiple hats
Preferred: MuleSoft Certified Integration Foundations, MuleSoft Certified Platform Architect, MuleSoft Catalyst Consultant, or Salesforce AI Associate certification
Preferred: Experience with software development processes, design methodologies, APIs, web services, databases, cloud platforms, and modern integration patterns
Preferred: Background in management consulting services leading cross-functional teams through complex business and technical challenges
Preferred: Expansion sales and Land and Expand account strategy experience
Preferred: Experience with enterprise customers requiring complex integration strategies across Financial Services, Healthcare, Retail, Manufacturing, or similar industries
Preferred: Foundational understanding of AI and agent technologies
Must work in-office a minimum of three days per week

Benefits

Comp & perks

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program
Incentive compensation may be available for eligible roles
Equity may be available for eligible roles