Customer Success Manager – Public Sector, MuleSoft

Salesforce

. Serve as the single point of customer accountability for Signature deliverables, customer experience, renewal, and expansion .

Posted 11/11/2026full-timeUnited StatesMid-LevelSenior💰 $123,100 - $186,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success with a strong focus on driving adoption of MuleSoft Anypoint Platform capabilities, managing customer relationships, and translating technical concepts into business value. Proven ability to facilitate discussions, influence stakeholders, and optimize processes for enhanced customer satisfaction and performance.

Highest-signal resume keywords

MuleSoft Anypoint Platform SupportCustomer Success ManagementStrong Consulting SkillsAPI Lifecycle ManagementMuleSoft Integration Associate Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

MuleSoft Anypoint PlatformAPI ManagementREST APIsAPI SecurityIntegration Use CasesAPI Design Best PracticesProcess OptimizationData AnalysisTechnical Problem DiagnosisCustomer Health Metrics Tracking

Soft Skills

Excellent Communication SkillsInfluencing C-Level ConversationsRelationship BuildingFacilitating DiscussionsDriving Business Value

Tools & Technologies

Runtime ManagerAPI ManagerExchangeDesign CenterAI Agents

Certifications & Qualifications

MuleSoft Integration Associate CertificationMuleSoft Developer CertificationPublic Trust Clearance

Industry Keywords

Customer ExperienceSaaS PlatformTechnical StakeholdersBusiness Value AlignmentFederal Civilian Work

About the role

Key responsibilities & impact

Serve as the single point of customer accountability for Signature deliverables, customer experience, renewal, and expansion
Coordinate customer deliverables throughout the Signature lifecycle
Align business and technical stakeholders with Signature business value and technical goals
Build and maintain executive-level relationships with customer IT and business leadership
Act as a trusted advisor and apply proven solutions to customer problems
Drive innovation, identify political barriers, and solidify partnership commitments
Partner with Sales, Engineering, Product Management, and experienced team members on complex problems and strategic success plans
Drive adoption of MuleSoft Anypoint Platform capabilities and share best practices and use cases
Conduct enablement sessions on MuleSoft features, case and opportunity management, forecasting, pipeline hygiene, and process optimization
Track usage, adoption, customer health, and satisfaction metrics
Conduct quarterly feature-usage reviews and provide release recommendations
Identify underutilized contracted entitlements and improve stability, performance, and throughput
Diagnose technical concerns and align platform features with customer priorities and roadmaps
Serve as primary interface for major incidents and escalate complex technical questions
Use AI agents for meeting summaries, QBR data collection, health monitoring, customer-data retrieval, success-plan drafting, and early concern detection

Requirements

What you’ll need

3+ years of relevant industry experience in Customer Success, SaaS platform use, or related fields
3–4 years supporting the MuleSoft Anypoint Platform, including Runtime Manager, API Manager, Exchange, and Design Center
MuleSoft Integration Associate and Developer certifications
Strong consulting skills and ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations
Excellent communication skills and ability to translate technical concepts into business terms
Industry-relevant expertise
Understanding of API lifecycle management, API-led connectivity, and pre-built connectors
Basic knowledge of REST APIs and API security
Familiarity with integration use cases and API design best practices
Ability to obtain a Public Trust clearance for Federal Civilian work
Ability to use AI agents, natural-language commands, and AI-driven sentiment and intent analysis
Willingness to pursue Agentblazer training and certifications

Benefits

Comp & perks

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program
Agentblazer training and certifications