Data 360, Architect Director

Salesforce

. Serve as the subject matter expert on Salesforce Data 360 for internal teams and enterprise customers .

Posted 9/24/2026full-timeRemote • United StatesLead💰 $123,100 - $227,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Salesforce Data 360, providing strategic guidance on data management, integration, and governance while effectively communicating complex concepts to diverse audiences. Capable of leading client engagements, mentoring teams, and developing technical content to enhance organizational knowledge.

Highest-signal resume keywords

Salesforce Data 360 ExperienceSalesforce Data 360 Consultant CertificationData Management for Structured and Unstructured DataData Integration TechnologiesData Governance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce Data 360Data IntegrationETL/ELTSnowflakeDatabricksRedshiftBigQuerySQL ServerData GovernanceData Security

Soft Skills

Influencing GroupsFacilitating SolutioningCommunicating Complex ConceptsCollaborationAdaptability

Tools & Technologies

Salesforce CRMCustomer Data PlatformVoice of the Customer FeedbackVisualization AidsModeling Aids

Certifications & Qualifications

Salesforce Data 360 Consultant Certification

Industry Keywords

Data PrivacyData ArchitectureEnterprise TransformationC-Level CommunicationTechnical Design

Tech Stack

Tools & technologies

Amazon RedshiftBigQueryCloudETLSQL

About the role

Key responsibilities & impact

Serve as the subject matter expert on Salesforce Data 360 for internal teams and enterprise customers
Advise on Data 360 capabilities, technical architecture, use cases, implementation patterns, and architectural options
Act as a senior escalation point for critical or complex Data 360 project challenges
Diagnose challenges, recommend strategic and technical solutions, and guide teams toward resolution
Partner with customers and account teams to assess business challenges and identify high-impact use cases
Define solution scope, develop detailed technical designs, and articulate proposed business value
Lead mentorship and enablement programs
Develop technical content, document reference architectures, and build reusable assets and patterns
Run internal training sessions to scale Data 360 knowledge within CSG
Maintain expertise on the product roadmap and broader data platform landscape
Provide Voice of the Customer feedback to Product and Engineering
Partner with GTM counterparts during pre-sales activities
Provide technical validation, shape scope, and contribute to future Services offerings
Manage 2–3 strategic client engagements in parallel
Meet a 50% utilization target

Requirements

What you’ll need

Practical, hands-on, real-life Salesforce Data 360 experience guiding customers on successful platform use
Salesforce Data 360 Consultant certification required
Strong understanding of data management for structured and unstructured data
Knowledge of Salesforce CRM, Data 360, external systems, data integration, ETL/ELT, and data governance
Customer Data Platform and data warehouse experience preferred, including Snowflake, Databricks, Redshift, BigQuery, or SQL Server
Ability to influence groups, facilitate solutioning, lead architectural and enterprise transformation discussions, and conduct executive-level requirements gathering
Experience with AI-related data integration technologies and concepts, including RAG, vector databases, search indexes, and knowledge bases
Relevant Salesforce experience in Agentforce, Sales Cloud, and Service Cloud
Related Salesforce certifications are a strong plus
Ability to communicate complex business and technical concepts using visualization and modeling aids
Knowledge of Data Governance, Data Security, and Data Privacy concepts and regulations preferred
BA/BS degree or foreign equivalent in a technical or related field
Willingness to travel when needed, expected to be less than 10%
Ability to communicate clearly with C-level audiences
Ability to collaborate, adapt to uncertainty and change, and drive business value

Benefits

Comp & perks

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program
Incentive compensation may be available for eligible roles
Equity may be available for eligible roles
Reasonable accommodation during the application or recruiting process