Director, Marketing Cloud Architecture

Salesforce

. Set the strategic direction and operational cadence of the Success Architect function .

Posted 10/20/2026full-timeUnited StatesLead💰 $171,200 - $273,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in Customer Success and Solution Architecture, with a strong focus on managing high-performing technical teams and driving cross-functional alignment. Proficient in Salesforce products and Marketing Cloud, with a proven ability to translate complex solutions into actionable insights and strategies.

Highest-signal resume keywords

Customer Success ManagementSolution ArchitectureSalesforce Marketing CloudPeople ManagementCross-Functional Collaboration

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Salesforce Products KnowledgeCapacity PlanningResource ManagementAnalytical AbilitiesOperational EfficiencyTechnical ConsultingEngagement StrategySuccession PlanningPerformance AssessmentConsultative Engagements

Soft Skills

Written CommunicationVerbal CommunicationPresentation SkillsCollaboration SkillsNegotiation Skills

Tools & Technologies

Salesforce EcosystemEnterprise-Grade SystemsCloud PlatformsIntegrationsScalable Architecture Patterns

Industry Keywords

Customer Success MethodologyHigh-Priority InitiativesExecutive VisibilityTechnical Team DevelopmentMatrixed Environment

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Set the strategic direction and operational cadence of the Success Architect function
Oversee team capacity across strategic workstreams and balance high-priority requests with long-term planning
Align resources across critical initiatives and high-impact Marketing Cloud customer engagements
Serve as executive liaison with senior leaders across Product, Technology, TMP, Alliances, and CSG
Manage workload, triage, escalation protocols, and burnout prevention
Lead strategic collaboration, functional alignment, trend analysis, insight generation, initiative execution, and content stress-testing
Recruit, hire, onboard, mentor, and develop a diverse team of technical resources
Manage intake and execution of Success Architect engagements for Salesforce Signature customers
Assess and evolve team capabilities through skill development, succession planning, and onboarding programs
Build deep relationships with strategic customers through tailored consultative engagements
Represent the customer voice internally and surface insights influencing product direction and customer success strategy
Scale expertise across CSG and the partner ecosystem through assets, playbooks, and enablement paths

Requirements

What you’ll need

10+ years of experience in Customer Success, Solution Architecture, Technical Consulting, or related fields
5+ years of people management or leadership experience, including managing high-performing technical teams
Proven knowledge and experience working within the Marketing Cloud
Proven experience managing capacity and resource planning across complex portfolios or customer engagements
Demonstrated success driving cross-functional alignment with Product, Sales, Services, and Engineering teams
Experience leading high-priority initiatives or programs with executive visibility and business-critical outcomes
Strong technical knowledge of Salesforce products and platform, including features, capabilities, best practices, deployment, and the Salesforce ecosystem
Strong analytical and operational abilities around team performance, prioritization, and efficiency
Strong written and verbal communication skills
Strong presentation skills
Ability to manage schedules, shifts, and capacity planning using data to support resource or process decisions
Ability to engage and align with senior leaders across Product, Engineering, Sales, Services, and Success
Understanding of enterprise-grade systems, Salesforce cloud platforms, integrations, and scalable architecture patterns
Experience leading and growing high-performing technical teams, with coaching, upskilling, and succession planning
Strong collaboration and negotiation skills in a matrixed environment
Familiarity with Salesforce products, capabilities, and customer success methodology
Familiarity with well-architected standards and best practices
Ability to represent technical concepts and product vision to field, partner, customer, and executive audiences
Knowledge of translating complex solutions into actionable guidance and enablement content

Benefits

Comp & perks

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program
Incentive compensation, where applicable
Equity, where applicable
Reasonable accommodation during the application or recruiting process