Engagement Delivery Director

Salesforce

. Lead large-scale, strategic programs and a portfolio of complex, multi-cloud and AI-enabled Salesforce implementations .

Posted 10/14/2026full-timeRemote • MexicoLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading large-scale, complex technology implementations, particularly on the Salesforce platform, while managing portfolios, budgets, and strategic relationships with C-level stakeholders. Proficient in project management methodologies, financial acumen, and bilingual communication in Spanish and English.

Highest-signal resume keywords

Salesforce Platform ExperienceProject Management ExperienceFinancial AcumenAgile/Scrum CertificationBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementPortfolio ManagementBudget ManagementRevenue ForecastingData-Driven Decision MakingStrategic Program LeadershipCRM EnvironmentsSaaS EnvironmentsMetrics AnalysisTeam Leadership

Soft Skills

Excellent CommunicationFacilitation SkillsExecutive PresenceInfluencing SkillsCoaching and Development

Certifications & Qualifications

Agile/Scrum CertificationPMP CertificationPgMP Certification

Industry Keywords

Professional ServicesConsultingMulti-Cloud ImplementationsAI-Enabled SolutionsHigh-Growth EnvironmentC-Level Stakeholder EngagementProject ScopingContracts ManagementSOW ManagementLATAM Delivery Excellence

Tech Stack

Tools & technologies

CloudPMP

About the role

Key responsibilities & impact

Lead large-scale, strategic programs and a portfolio of complex, multi-cloud and AI-enabled Salesforce implementations
Own end-to-end delivery of strategic programs on time, on budget and with high quality
Act as executive contact for customers, enforce governance to prevent escalations, and step in hands-on as a Project Manager when needed
Prioritize and sequence programs, resources and risks using portfolio data
Brief executives, including on AI business cases and value metrics
Build strategic relationships with C-level stakeholders and turn complex business challenges into measurable outcomes
Work with Sales to drive expansion
Manage portfolio revenue, margin, utilization, budgets and forecasting
Partner with pre-sales on scoping, contracts and SOWs
Coach and develop Senior Managers and Project Managers, build a succession pipeline, and contribute to LATAM-wide delivery excellence

Requirements

What you’ll need

10+ years of professional services, consulting, or program/project management experience
6+ years leading large-scale, complex technology implementations or a portfolio of programs (Salesforce platform experience strongly preferred)
Proven hands-on project management experience, including external client projects in software development, CRM and SaaS environments, and the ability to work as a Project Manager when needed
Demonstrated ability to lead enterprise-wide, strategic programs, manage portfolios of engagements and facilitate meetings with client executives
Direct responsibility for leading large teams, including leaders of project teams of 20+ members, and managing budgets and schedules
Strong financial acumen: experience managing P&L, revenue forecasting, budgets and engagement margin
Data-driven, strategic thinker who uses metrics to steer a portfolio and advise executives
Excellent communication, facilitation and executive presence skills in both Spanish and English (Portuguese a plus)
Proven ability to lead and influence cross-functional teams in a matrix environment, including remote consultants
Experience operating in a fast-paced, high-growth regional environment with multiple concurrent programs
Agile/Scrum delivery methodology certification
PMP, PgMP, or equivalent project/program management certification
Availability to travel regionally, and occasionally internationally, depending on customer needs

Benefits

Comp & perks

Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more
World-class enablement and on-demand training with Trailhead.com
Exposure to executive thought leaders and regular 1:1 coaching with leadership
Volunteer opportunities and participation in our 1:1:1 model for giving back to the community