Engagement Delivery Director

Salesforce

. Lead programs by aligning scope, release planning, vision, business goals, program structure, and cross-functional stakeholders .

Posted 9/23/2026full-timeRemote • BrazilLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in program management, leading enterprise-scale CRM projects, and managing cross-functional teams. Proven ability to drive strategic vision, ensure on-time delivery, and mentor senior team members while effectively communicating with executive stakeholders.

Highest-signal resume keywords

Program ManagementAgile SCRUM Master CertificationPMP CertificationSalesforce.com CertificationsConflict Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program GovernanceProject PlanningBudget ManagementRisk ManagementDependency ManagementMetrics ReportingImplementation PlanningBusiness Process ImprovementResource Utilization TrackingCross-Functional Coordination

Soft Skills

Executive CommunicationLeadershipConflict ManagementMentoringTeam Collaboration

Tools & Technologies

SalesforceAgile MethodologiesCRM SystemsProject Management SoftwareCollaboration Tools

Certifications & Qualifications

Agile SCRUM Master CertificationPMP CertificationSalesforce.com Certifications

Industry Keywords

Enterprise-Scale ProjectsManagement ConsultingProgram DeliveryStakeholder EngagementCross-Functional Teams

Tech Stack

Tools & technologies

PMPSFDC

About the role

Key responsibilities & impact

Lead programs by aligning scope, release planning, vision, business goals, program structure, and cross-functional stakeholders
Drive teams through the software engineering experience using Agile and analytical and technical skills
Lead meetings to make decisions, remove obstacles, and address program issues
Drive strategic vision and ensure business goals are met
Build partnerships with functional team members and executive management
Coordinate cross-functional alignment on release issues, dependencies, team status, production issues, metrics, and capacity
Report ongoing program status, issues, risks, and metrics
Manage dependencies across teams, functions, divisions, and stakeholders
Anticipate and remove delivery obstacles
Provide monthly program reviews and sprint-review updates
Create a collaborative environment supporting creativity, innovation, and learning
Advance Salesforce Product & Technology strategy globally and lead organizational change
Hire, build, develop, mentor, and oversee program/project management teams
Define and lead program governance, allocate budgets and resources, and supervise project progress
Create and manage project plans, schedules, scope changes, risks, timelines, and delivery outcomes
Ensure on-time and on-budget delivery and adherence to governance and program gates
Track project resource utilization, timesheets, priorities, and budgets
Run implementation execution, planning, documentation, and status updates
Lead end-to-end implementation planning, issue management, communications, and organizational change
Drive business process improvements and communicate outcomes regarding budget, resources, and timelines
Review team deliverables before client submission and identify, lead, and mitigate program risks

Requirements

What you’ll need

15+ years of experience in program management, including 5+ years leading multiple work streams
Experience leading enterprise-scale CRM or similar projects
10+ years of experience with management consulting or consulting services
Parallel implementation experience
Project leadership experience with responsibility for project teams, budgeting, and scheduling against a customer or vendor contract
Conflict management, issue management, executive communication, and leadership skills
Outstanding verbal and written communication skills and executive presence
Ability to work with remote teams during non-traditional business hours
Ability to lead enterprise-wide engagements and facilitate meetings with client executives
Ability to mentor senior team members and manage project risks
Ability to weigh business and technical requirements, identify dependencies, and produce project plans and estimates
Ability to work effectively in a fast-paced, high-energy, team-oriented environment
Ability to multitask and perform effectively
Bachelor's degree in Business Administration and/or Information Technology or equivalent experience
Agile SCRUM Master Certification
PMP Certification preferred
Salesforce.com Certifications preferred
Ability to run enterprise-level programs with 50+ person teams, 3+ delivery workstreams, and sophisticated integrations
Possible travel of about 50%, varying by customer

Benefits

Comp & perks

Salesforce benefits and resources supporting work-life balance
AI agents to accelerate employee impact
Reasonable accommodation during the application or recruiting process
Equal opportunity and non-discrimination protections