Engagement Delivery Manager

Salesforce

. Lead project teams delivering successful customer outcomes through Salesforce implementations .

Posted 10/14/2026full-timeMexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading Salesforce implementations and managing project governance, ensuring successful customer outcomes through effective communication and organizational change management. Proficient in Agile methodologies and capable of balancing business and technical requirements while delivering projects on time and within budget.

Highest-signal resume keywords

Salesforce ImplementationProject ManagementAgile MethodologiesClient Stakeholder EngagementBilingual Proficiency in Spanish and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project PlanningRisk ManagementBudget ManagementUser Acceptance TestingSoftware DevelopmentCRM SystemsSaaS EnvironmentsRequirements GatheringCross-Functional Team LeadershipTime Management

Soft Skills

Interpersonal CommunicationVerbal CommunicationWritten CommunicationTeam CollaborationConflict Resolution

Industry Keywords

Professional ServicesConsultingTechnology ImplementationsCustomer OutcomesProject Governance

About the role

Key responsibilities & impact

Lead project teams delivering successful customer outcomes through Salesforce implementations
Serve as the primary customer interface and manage project governance and methodology adherence
Build and lead project plans, monitor timelines, adjust schedules, and ensure on-time, on-budget delivery
Identify and resolve project issues, risks, dependencies, and obstacles
Guide teams through the Agile software delivery lifecycle
Oversee project resource utilization, budgets, timesheets, and approvals
Lead large projects or multiple small-to-medium related projects requiring cross-functional teamwork
Facilitate requirements gathering and prepare project deliverables and Salesforce documentation
Work as an extension of the account team to grow the Salesforce footprint
Lead end-to-end implementation planning, including communication and organizational change
Facilitate User Acceptance Testing, including coordination and sign-off

Requirements

What you’ll need

5+ years of professional services, consulting, or project management experience
2+ years managing technology implementations; Salesforce platform experience preferred
Proven project management experience, including external client projects in software development, CRM, and SaaS environments
Ability to balance business and technical requirements and produce project plans
Ability to facilitate meetings with client stakeholders and proactively manage project risks and dependencies
Experience leading project teams of 10+ members and managing budgets and schedules
Ability to hold difficult conversations
Track record of delivering high-quality results on time and within budget
Ability to maintain clear communication with remote consultants
Strong interpersonal, verbal, and written communication skills
Ability to work effectively in a fast-paced, team-oriented environment
Proficiency in Spanish and English
Availability to travel regionally and occasionally internationally depending on customer needs

Benefits

Comp & perks

Salesforce benefits and resources supporting balance and wellbeing
Reasonable accommodation during the application or recruiting process
Equal opportunity and non-discrimination protections