Head of Technology and AI Innovation – Life Sciences

Salesforce

. Define and accelerate the AI-enabled delivery strategy for Salesforce's global Life Sciences Professional Services business .

Posted 11/3/2026full-timeRemote • United StatesLead💰 $228,600 - $348,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive leadership in Professional Services and digital transformation within the Life Sciences sector, with a focus on AI-enabled delivery strategies and customer success frameworks. Proven ability to translate customer insights into innovative product strategies and scalable technical capabilities.

Highest-signal resume keywords

15+ Years Leadership ExperienceLife Sciences Industry ExpertiseAI-Enabled Delivery ModelsCross-Functional CollaborationExecutive Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital TransformationImplementation Trends AnalysisDelivery InnovationCustomer Success FrameworksReusable Assets DevelopmentStrategic Investment PrioritizationGovernance EstablishmentAI Adoption MeasurementProduct Strategy TranslationEnterprise Implementation Programs

Soft Skills

Strategic ThinkingStakeholder ManagementCustomer ObsessionContinuous LearningInnovation Fostering

Tools & Technologies

Salesforce Life Sciences CloudAgentforceAutomation PlatformsEnterprise AI SolutionsGlobal Delivery Centers

Industry Keywords

HealthcarePharmaceuticalsMedical DevicesBiotechnologyRegulated Industries

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Define and accelerate the AI-enabled delivery strategy for Salesforce's global Life Sciences Professional Services business
Serve as the strategic bridge between Professional Services, Customer Success, Product Management, Engineering, and Global Delivery
Develop a comprehensive view of implementation trends, customer challenges, and delivery opportunities across the global Life Sciences portfolio
Identify implementation patterns and translate insights into AI, automation, reusable assets, implementation accelerators, and delivery innovation opportunities
Establish a continuous feedback model that transforms implementation experience into scalable delivery capabilities
Define the roadmap for Life Sciences-specific agentic delivery capabilities
Prioritize AI assets, accelerators, reusable frameworks, and implementation capabilities
Recommend strategic investment priorities and partner across Professional Services Technology to bring capabilities to market
Serve as the primary liaison between Global Professional Services, Customer Success, and Product Management for Life Sciences
Capture customer and delivery feedback and translate it into product enhancements, roadmap priorities, and implementation best practices
Partner with Product Engineering to influence product strategy and future platform capabilities
Serve as executive subject matter expert for Technology and AI Innovation within Life Sciences
Partner with Professional Services Delivery, Customer Success, Product, Global Delivery Centers, Agentic Innovation, Global Tools & Productivity Engineering, and Global Technology Foundations & Architecture
Define and prioritize the portfolio of Life Sciences-specific AI assets, implementation accelerators, reusable delivery patterns, and agentic solutions
Partner with the ProServ Agentic Innovation Lab and engineering teams to convert customer insights into scalable technical capabilities
Establish governance to measure adoption, business impact, customer outcomes, and value realization
Lead and develop a high-performing global team of approximately 20 professionals
Foster innovation, customer obsession, continuous learning, and AI-first thinking
Drive measurable improvements in customer success, delivery productivity, AI adoption, and operational excellence

Requirements

What you’ll need

15+ years of leadership experience in Professional Services, enterprise software, digital transformation, Life Sciences consulting, or technology organizations
Deep understanding of the Life Sciences industry, enterprise implementation programs, and customer transformation initiatives
Proven experience partnering across Product Management, Engineering, Professional Services, Customer Success, and executive stakeholders
Demonstrated success translating customer needs into product strategy, technology investments, reusable assets, or delivery innovation
Experience leading global, cross-functional organizations and influencing without direct authority
Strong executive communication, strategic thinking, and stakeholder management skills
Experience with AI-enabled delivery models, Agentforce, agentic technologies, automation platforms, or enterprise AI solutions preferred
Salesforce Life Sciences Cloud or broader Salesforce ecosystem experience preferred
Experience building industry accelerators, reusable implementation assets, or customer success frameworks preferred
Background in healthcare, pharmaceuticals, medical devices, biotechnology, or regulated industries preferred

Benefits

Comp & perks

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program
Incentive compensation may be available for eligible roles
Equity may be available for eligible roles
Reasonable accommodation during the application or recruiting process