Health & Life Sciences Program Advisory Director

Salesforce

. Advise large, complex customer engagements as a senior executive-facing individual contributor within Salesforce Professional Services' Global Life Sciences Acceleration Hub .

Posted 10/7/2026full-timeRemote • United StatesLead💰 $164,000 - $261,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in program execution, governance, and risk management within professional services, leveraging AI tools to enhance delivery efficiency and customer outcomes. Proven ability to lead cross-functional teams and manage complex programs while maintaining strong executive relationships and communication.

Highest-signal resume keywords

AI Productivity ToolsProgram Management DisciplineFinancial ManagementSalesforce Core ProductsHealth & Life Sciences Domain Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ExecutionRisk MonitoringGovernance StructuresFinancial ForecastingEarned Value AnalysisOperational ReadinessData-Driven Decision MakingSalesforce ImplementationAgile MethodologiesChange Order Negotiation

Soft Skills

Executive PresenceVerbal CommunicationWritten CommunicationCollaborationConflict Resolution

Tools & Technologies

SalesforceAgentforceAI ToolsAutomation ToolsAgentic Workflows

Certifications & Qualifications

PMPPgMPSAFeAgile SCRUM MasterSalesforce Certifications

Industry Keywords

Professional ServicesProgram DeliveryLife SciencesOutcomes-Based Delivery ModelsFixed-Fee Delivery Models

Tech Stack

Tools & technologies

CloudPMP

About the role

Key responsibilities & impact

Advise large, complex customer engagements as a senior executive-facing individual contributor within Salesforce Professional Services' Global Life Sciences Acceleration Hub
Provide short-term advisory support across a portfolio of accounts
Advise on governance, program management discipline, escalation handling, and risk monitoring
Support Program Executives and delivery teams already working on engagements
Facilitate and participate in steering committees and governance forums
Establish governance structures, program monitoring, risk mitigation processes, and cadences for smaller accounts
Transition ongoing program management to system integrator partners after defined advisory engagements
Craft forward-looking strategies and define paths for changes to IT strategy, policies, processes, people, governance, and partnerships
Translate program delivery into measurable business outcomes
Leverage AI tools and agentic workflows to optimize program-team delivery, accelerate insight, and reduce manual overhead
Assess and strengthen program strategy, management approaches, and governance structures
Align engagement objectives, outcomes, and success KPIs
Serve as a trusted SME advisor to executive-facing delivery owners
Advise Program Executives and manage Salesforce communications up to the CxO level
Improve end-to-end service delivery quality and ensure program risks are identified and managed
Protect bid-versus-delivered margin by surfacing risks and governance gaps early
Drive transformational changes involving AI and agentic capabilities to achieve customer objectives
Align IT strategy, governance, processes, and stakeholder decisions to improve adoption and consumption
Anticipate, mitigate, and manage risks to Salesforce and customers
Build and expand business relationships and develop delivery-originated pipeline
Partner with Sales, Success, Technology & Product, and Support to drive adoption initiatives and maintain internal alignment
Develop multi-threaded executive relationships within customer accounts

Requirements

What you’ll need

Demonstrated experience applying AI productivity tools, automation, or agentic workflows within a professional services or program delivery context, with measurable impact on delivery efficiency, team output, or customer outcomes
12+ years of professional services or consulting delivery experience
Deep expertise in program execution across financials, risk, scope, and customer outcomes
Track record leading large, complex programs valued at $10M+ with measurable business outcomes
5+ years leading large, cross-functional delivery teams across multiple geographies and workstreams
Ability to lead direct and indirect team members, including third-party system integrators, without positional authority
Direct experience managing engagement-level program financials, including forecasting to budget, financial management, revenue control, earned value analysis, contingency management, and delivered-versus-bid margin
End-to-end knowledge of system development, implementation, and operational readiness concepts, practices, procedures, and deliverables
Ability to partner with technical teams on comprehensive operational planning and address technical issues
Experience leading steering committees and executive-level customer relationships
Ability to conduct data-driven conversations around budget, resources, timelines, and formal outcomes and drive decisions under pressure
Ability to operate across multiple concurrent accounts and engagements
Experience conducting structured sales-to-delivery handoffs or equivalent intake processes
Ability to identify and escalate delivery risk proactively
Ability to collaborate across global time zones and geographies
Outstanding executive presence and verbal and written communication skills
Ability to lead high-powered workshops and tailor messaging to the audience
Bachelor's degree required
Preferred: hands-on experience delivering Agentforce or equivalent enterprise AI platform implementations
Preferred: PMP, PgMP, SAFe, or equivalent program management discipline
Preferred: Agile SCRUM Master certification
Preferred: 10+ years using and/or implementing Salesforce core products, including Sales Cloud and Service Cloud
Salesforce platform certifications will be required as part of the role and are available through the global education reimbursement program
Preferred: Health & Life Sciences domain expertise
Preferred: experience with outcomes-based or fixed-fee delivery models
Preferred: ability to negotiate and resolve delivery conflicts, including change orders and scope disputes

Benefits

Comp & perks

Possible travel of about 25%, with exact travel requirements varying based on customer
Global education reimbursement program for Salesforce platform certifications
Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program
Incentive compensation may be available for eligible roles
Equity may be available for eligible roles