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Salesforce

Lead Solution Engineer

Salesforce

. Serve as a Specialist Solution Engineer within Salesforce’s Emerging Business Unit .

Posted 11/4/2026full-timeUnited StatesSenior💰 $134,750 - $180,250 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in IT Service Management and Agentforce IT Service solutions, with a strong ability to articulate value and integrate solutions within the Salesforce ecosystem. Capable of driving sales and enabling proactive support environments through innovative technology.

Highest-signal resume keywords
IT Service Management (ITSM)Agentforce IT Service ExpertiseSalesforce IntegrationAI-Driven Incident ManagementWorkflow Automation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
IT Service ManagementIncident ManagementTriageIntelligent RoutingCMDB CapabilitiesRoot-Cause AnalysisService-Impact TrackingSelf-Service SolutionsProductivity BenefitsSales Solutions Identification
Soft Skills
Articulation of Solution ValueEvangelizing CapabilitiesCustomer Engagement
Tools & Technologies
SalesforceSlack
Industry Keywords
Emerging Business UnitProactive Support EnvironmentsConversational IT Support

Tech Stack

Tools & technologies
ITSM

About the role

Key responsibilities & impact
  • Serve as a Specialist Solution Engineer within Salesforce’s Emerging Business Unit
  • Support Agentforce IT Service products
  • Demonstrate and evangelize IT Service Management solutions
  • Articulate solution value and seamless integration within the Salesforce portfolio
  • Help customers deliver conversational, always-on IT support through Slack
  • Demonstrate AI-driven incident management, triage, incident creation, and intelligent routing
  • Show how Salesforce unifies IT, HR, Facilities, and other service teams on one platform
  • Demonstrate native CMDB capabilities for asset relationships, dependencies, health, root-cause analysis, and service-impact tracking
  • Explain workflow automation, AI assistance, self-service, and productivity benefits
  • Help enable proactive, self-healing support environments where humans and digital agents collaborate
  • Identify solutions that drive sales and contribute to the Emerging Business Unit’s incubation, scaling, and growth mission

Requirements

What you’ll need
  • Subject matter expertise in Agentforce IT Service and IT Service Management (ITSM)
  • Ability to articulate the value of solutions and their integration within the Salesforce portfolio
  • Ability to demonstrate and evangelize Agentforce IT Service capabilities
  • Ability to identify solutions that drive sales
  • Qualifications, knowledge, skills, and experience appropriate to the role and job level

Benefits

Comp & perks
  • Time off programs
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Mental health support
  • Paid parental leave
  • Life insurance
  • Disability insurance
  • 401(k)
  • Employee stock purchasing program
  • Incentive compensation may be available for sales roles
  • Equity may be available
  • Reasonable accommodation during the application or recruiting process