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Salesforce

Lead Solution Engineer

Salesforce

. Demonstrate and evangelize Agentforce IT Service and IT Service Management solutions .

Posted 9/24/2026full-timeUnited StatesSenior💰 $134,750 - $180,250 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT Service Management solutions and Salesforce integration, with a focus on driving sales through effective communication and workflow automation. Capable of articulating solution value and enhancing employee support through innovative technologies.

Highest-signal resume keywords
IT Service Management SolutionsSalesforce IntegrationAI-Driven Incident TriageWorkflow AutomationSubject Matter Expert

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
IT Service ManagementSalesforceAI AssistanceIncident CreationConfiguration Management Database (CMDB)Workflow AutomationEmployee SupportSales Solutions IdentificationProductivity ImprovementsHuman-Agent Collaboration
Soft Skills
CommunicationEvangelismArticulation of Solution ValueCollaboration
Tools & Technologies
SlackSalesforce Portfolio
Industry Keywords
Emerging Business UnitU.S. Employment Eligibility

Tech Stack

Tools & technologies
ITSM

About the role

Key responsibilities & impact
  • Demonstrate and evangelize Agentforce IT Service and IT Service Management solutions
  • Explain conversational, always-on employee support through Slack
  • Present AI-driven incident triage, incident creation, and intelligent routing
  • Demonstrate unified IT, HR, Facilities, and other service-team workflows on Salesforce
  • Showcase the native Configuration Management Database (CMDB)
  • Explain workflow automation, AI assistance, self-service, and productivity improvements
  • Help sell solutions that automate IT tasks and enable human-agent collaboration
  • Operate as a subject matter expert within Salesforce’s Emerging Business Unit
  • Articulate solution value and integration across the Salesforce portfolio
  • Identify solutions that drive sales

Requirements

What you’ll need
  • Ability to serve as a subject matter expert for Agentforce IT Service
  • Ability to articulate solution value and seamless integration within the Salesforce portfolio
  • Ability to demonstrate and evangelize IT Service Management solutions
  • Ability to identify solutions that drive sales
  • Job-related knowledge, skills, and experience considered in compensation
  • Must comply with applicable U.S. employment eligibility requirements (implied by U.S.-based role locations)

Benefits

Comp & perks
  • Time off programs
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Mental health support
  • Paid parental leave
  • Life insurance
  • Disability insurance
  • 401(k)
  • Employee stock purchasing program
  • Incentive compensation may be available
  • Equity may be available
  • Reasonable accommodation during the application or recruiting process