Ops Analyst, Slack Policy Operations

Salesforce

. Handle complex customer reports of potentially harmful and illegal content .

Posted 11/12/2026full-timeUnited StatesMid-LevelSenior💰 $75,000 - $113,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in content moderation and anti-abuse operations, with a strong ability to conduct thorough investigations and synthesize information. Proven track record in improving customer experience and managing sensitive issues while collaborating with cross-functional teams.

Highest-signal resume keywords

Content ModerationInvestigative ResearchCross-Functional CollaborationCustomer SupportPolicy Improvement

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Content SafetyAnti-Abuse OperationsIssue TroubleshootingData Ownership VerificationPolicy Documentation

Soft Skills

Relationship-BuildingExcellent JudgmentCommunication SkillsMentoringProblem-Solving

Industry Keywords

Technology SectorAcceptable Use PolicyCustomer ExperienceRisk AssessmentGraphic Content Handling

About the role

Key responsibilities & impact

Handle complex customer reports of potentially harmful and illegal content
Investigate abuse reports and potential acceptable use policy violations
Support sensitive workspace ownership transfer requests by verifying data ownership, assessing legal and contractual obligations, and evaluating risks
Respond to internal inquiries and conduct research and investigations
Partner with Slack's Security, Legal, Product, and Customer Experience teams on escalated cases
Manage critical and high-risk situations
Provide fast, accurate, and tailored communication to Slack users and internal stakeholders
Resolve customer and internal issues through product and policy expertise and complex issue troubleshooting
Identify customer issues and policy trends and help implement process improvements
Create and maintain documentation for policies
Lead initiatives to improve the customer experience for sensitive issues
Mentor peers and share timely, actionable feedback

Requirements

What you’ll need

Degree or equivalent relevant experience required
3+ years of prior experience in content moderation, content safety, anti-abuse operations, or customer support
Solid understanding of the technology sector and policy issues
Ability to synthesize detailed information from multiple sources and conduct thorough research and investigations
Ability to construct nuanced recommendations and consider multiple perspectives
Proficient in verbal and written English
Ability to learn new technologies and tools
Strong relationship-building skills with cross-functional partners
Excellent judgment and understanding of technology's business and customer impact
Track record of proposing high-impact improvements, leading initiatives, and following through on commitments
Willingness to work on cases involving graphic or extremist content
Availability to participate in weekend shift rotation for on-call needs

Benefits

Comp & perks

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program
Incentive compensation and equity may be available for certain roles
Reasonable accommodation during the application or recruiting process