Partner Success Manager

Salesforce

. Triage, orchestrate, and quarterback high-impact technical investigations from major Salesforce product releases, platform bugs, and complex dependency issues .

Posted 11/11/2026full-timeRemote • United StatesMid-LevelSenior💰 $80,900 - $122,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing technical investigations and partner relationships within the Salesforce ecosystem, with a strong focus on stakeholder management and effective communication during high-impact situations.

Highest-signal resume keywords

Technical Support EngineeringSalesforce Ecosystem ExperienceStakeholder ManagementComplex Technical Architecture UnderstandingAppExchange Partner Lifecycle Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Exceptional CommunicationDe-Escalation SkillsComposure Under Pressure

Tools & Technologies

Scratch OrgsPartner Business OrgsLarge Data Volume Test Orgs

Industry Keywords

Salesforce Product ReleasesTier 3 SupportPartner OperationsTechnical Account CoordinationCross-Functional Workstreams

About the role

Key responsibilities & impact

Triage, orchestrate, and quarterback high-impact technical investigations from major Salesforce product releases, platform bugs, and complex dependency issues
Translate technical hurdles and coordinate cross-functional workstreams among partner engineering leads, Tier 3 Support, Developer Escalation Teams, and Core R&D
Maintain transparent, high-touch communication through issue resolution
Manage a portfolio of named ISV partners
Participate in pooled escalation coverage for urgent, high-visibility partner challenges
Partner with Partner Account Managers as the technical anchor on shared named accounts
Guide partners on Scratch Orgs, Partner Business Orgs, and Large Data Volume test orgs
Advocate for partner priorities across Technology, Product Management, and Technical Support
Resolve persistent bottlenecks and mitigate customer-impacting platform disruptions

Requirements

What you’ll need

Proven experience as a Technical Support Engineer, Partner Operations specialist, or Technical Account Coordinator within the Salesforce ecosystem
Strong familiarity navigating internal Salesforce resolution paths, including Tier 3 Support and Product/R&D teams
Understanding of the AppExchange partner lifecycle
Ability to grasp complex technical architectures, metadata dependencies, and platform release dynamics without needing to be a hands-on developer
Exceptional stakeholder management skills
Ability to maintain composure and de-escalate high-tension situations
Ability to communicate status crisply to executive partner contacts and internal leadership

Benefits

Comp & perks

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program
Incentive compensation may be available
Equity may be available