Product Management Director – Salesforce Success Plans

Salesforce

. Conduct customer and stakeholder research to understand needs, analyze feedback, and drive innovation .

Posted 9/23/2026full-timeUnited StatesLead💰 $197,300 - $313,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in product management with a focus on B2B SaaS offerings, including strategy development, financial modeling, and go-to-market execution. Strong ability to analyze market trends and customer needs while driving cross-functional collaboration and innovation.

Highest-signal resume keywords

Product Management ExperienceB2B SaaS Support PackagingSalesforce Platform KnowledgeCross-Functional Influence SkillsAI and Agentic Technologies Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial ModelingProduct Line OwnershipSubscription Pricing ModelsCustomer Retention MetricsBusiness Case Development

Soft Skills

Clear Writing SkillsPresentation SkillsSystems Thinking

Tools & Technologies

Salesforce Success PlanAgentforce

Certifications & Qualifications

Bachelor’s Degree in Business AdministrationM.B.A.

Industry Keywords

Go-To-Market PracticesCustomer SuccessManagement ConsultingCorporate StrategyMonetization Strategy

About the role

Key responsibilities & impact

Conduct customer and stakeholder research to understand needs, analyze feedback, and drive innovation
Craft clear, concise, and unbiased point-of-view documents on changes to features, the portfolio, and the go-to-market model
Develop and present business cases for new offers or enhancements, including financial modeling
Secure senior leadership alignment
Drive growth and adoption of Salesforce Success Plan offers
Own feedback loops, offer performance reporting, and V2MOM updates
Monitor industry trends, the competitive landscape, and Salesforce’s AI roadmap
Translate market and technology developments into implications for Success Plans
Build, justify, and operationalize changes to Success Plan offers
Collaborate across Customer Success and Salesforce product organizations

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Management or Strategy, or a related field (or equivalent practical experience)
10+ years of product management experience, including packaging/pricing of B2B SaaS support, success, or services offerings
Track record owning a product line end-to-end — strategy, roadmap, GTM enablement, and post-launch iteration
Strong cross-functional influence skills across Sales, CS, and Marketing without direct reporting lines
Experience with subscription/tiered pricing models and customer retention/adoption metrics
Familiarity with AI and agentic technologies, including Agentforce, and their impact on customer adoption, enablement, and support needs
Deep Salesforce platform and product knowledge
Understanding of enterprise software go-to-market practices
Experience in management consulting, corporate strategy, or product management focused on monetization and business strategy
Strong systems thinking and ability to analyze complex business problems
Clear, concise writing and presentation skills
Preferred: M.B.A.
Preferred: Experience building or evolving offers/programs tied to AI-driven products

Benefits

Comp & perks

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program
Incentive compensation, where applicable
Equity, where applicable
Reasonable accommodation during the application or recruiting process