Program/Project Management Lead

Salesforce

. Coordinate planning and day-to-day execution of assigned Account Success programs, including milestones, deliverables, communications, and follow-up actions.

Posted 10/20/2026full-timeIndianapolis • Illinois • United StatesSenior💰 $117,400 - $177,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in coordinating Account Success programs and cross-functional initiatives, with strong organizational skills and the ability to communicate effectively across diverse teams. Proven ability to foster community engagement and implement practical improvements based on feedback and data analysis.

Highest-signal resume keywords

Program CoordinationCross-Functional CollaborationClear Communication SkillsOrganizational SkillsCustomer Success Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Program ManagementProject CoordinationData AnalysisMeeting FacilitationPresentation Preparation

Soft Skills

Collaborative Problem-SolvingRelationship BuildingAdaptabilityService Orientation

Tools & Technologies

SalesforceGoogle WorkspaceSlackCRM ToolsProject-Tracking Tools

Industry Keywords

Customer SuccessOnboardingEnablementEmployee Community ProgramsPost-Acquisition Integration

About the role

Key responsibilities & impact

Coordinate planning and day-to-day execution of assigned Account Success programs, including milestones, deliverables, communications, and follow-up actions.
Serve as community lead for the new M&A pooled CSM team, fostering connection, knowledge sharing, and belonging across acquired teams.
Partner with leadership and stakeholders to support onboarding, enablement, community sessions, and recurring engagement activities.
Establish practical processes, communication channels, and operating rhythms for the community; document resources and ways of working.
Gather input from CSMs and partners, identify common challenges, and recommend incremental improvements.
Work with cross-functional teams to clarify goals, responsibilities, timelines, and next steps.
Track program progress, participation, feedback, and success measures; flag risks or dependencies and coordinate resolutions.
Prepare updates, meeting materials, and presentations for leaders and stakeholders.
Support investigation and resolution of operational issues by connecting partners and tracking follow-through.
Contribute to other Account Success priorities and special projects as business needs evolve.

Requirements

What you’ll need

Experience coordinating programs, projects, operations, employee communities, or cross-functional initiatives from planning through execution.
Strong organizational skills and ability to manage multiple workstreams, deadlines, and details.
Clear written and verbal communication skills, with the ability to tailor updates to different audiences.
Ability to build positive working relationships with colleagues across teams, roles, and backgrounds.
Collaborative problem-solving skills, sound judgment, and willingness to seek guidance or escalate issues when appropriate.
Comfort working in an evolving environment, asking questions, and bringing structure to developing processes.
Ability to gather feedback or basic program data, identify patterns, and suggest practical improvements.
Experience facilitating meetings, coordinating stakeholders, and preparing concise presentations or program updates.
A community-minded, inclusive, service-oriented approach and genuine interest in helping colleagues succeed.
Preferred: Experience supporting Customer Success, post-acquisition integration, onboarding, enablement, or employee community programs.
Preferred: Familiarity with Salesforce products, organizational structures, or Customer Success practices.
Preferred: Working knowledge of Google Workspace, Slack, CRM tools, and project-tracking tools, or ability to learn them quickly.

Benefits

Comp & perks

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program
Incentive compensation may be available for certain roles
Equity may be available for certain roles