Qualified Success Architect

Salesforce

. Own article updates and new article creation, keeping knowledge base content accurate and current as the Qualified platform evolves .

Posted 9/17/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $123,100 - $186,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in content creation and management, with a focus on developing educational resources for customer success. Proficient in translating complex product knowledge into accessible content while engaging with the community to enhance customer experience.

Highest-signal resume keywords

Customer Success ExperienceContent CreationQualified Platform KnowledgeExcellent Written CommunicationCommunity Engagement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Content DevelopmentContent ManagementCourse Authoring ToolsEducational Resource CreationProduct Knowledge Translation

Soft Skills

Highly OrganizedOutstanding Problem-SolvingEffective Communication

Tools & Technologies

Qualified Platform

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Mid Market SoftwareEnterprise SoftwareCustomer EducationCustomer Engagement

About the role

Key responsibilities & impact

Own article updates and new article creation, keeping knowledge base content accurate and current as the Qualified platform evolves
Develop best practice content for QSAs, admins, and partners
Translate product knowledge into clear, practical educational resources
Partner cross-functionally with Product, Enablement, and CS teams to stay ahead of platform changes and surface content needs
Maintain and update partner certification paths within Qualified University
Contribute to community engagement by posting product updates, responding to member questions, and helping drive participation across the Qualified customer community
Act as a subject matter expert on Qualified University content
Ensure resources are organized, accessible, and useful for customers at every stage of their journey

Requirements

What you’ll need

5-10 years of Mid Market/Enterprise software experience
Prior experience in customer success, customer education, or a similar customer-facing role
Experience with the Qualified platform is a strong plus
Excellent written communication skills
Ability to produce clear, practical content for a practitioner audience
Highly organized, with the ability to manage a high volume of ongoing content updates across a large library
Outstanding problem-solving skills
Comfort going deep on product functionality to translate it for a customer audience
Experience with content or course authoring tools is a plus
Interest in community engagement is a plus
Willingness to work in a fast-paced startup environment with multiple roles
Bachelor's degree
Passion for making customers successful with software solutions

Benefits

Comp & perks

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program
Incentive compensation, for eligible roles
Equity, for eligible roles
Reasonable accommodations during the application or recruiting process