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Qualified Success Architect – Internal Enablement
Salesforce. Own the new hire onboarding program for new Qualified Success Architects .
Posted 10/13/2026full-timeRemote • Washington • United StatesMid-LevelSenior💰 $123,100 - $184,700 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in onboarding and training for new hires in customer success roles, with a strong focus on knowledge management and cross-functional collaboration. Proven ability to manage multiple projects and timelines while fostering a supportive environment for team members' success.
Highest-signal resume keywords
Customer Success ExperienceOnboarding Program ManagementKnowledge Management ToolsExcellent Communication SkillsCoaching and Mentoring
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Mid Market Software ExperienceEnterprise Software ExperienceQualified Platform ExperienceProject ManagementTraining Content Development
Soft Skills
Strong Organizational SkillsCross-Functional CollaborationCuriosity About ProductsAdaptability in Fast-Paced Environments
Tools & Technologies
GuruNotion
Certifications & Qualifications
QSA Certification
Industry Keywords
SaaSCustomer-Facing RoleEnablement ProjectsTeam Lead Experience
About the role
Key responsibilities & impact- Own the new hire onboarding program for new Qualified Success Architects
- Serve as the primary point of contact for new hires, check in regularly, coordinate system access, and follow up with IT
- Drive new hires toward QSA certification by tracking progress and proactively addressing delays
- Coordinate and host biweekly CS 5-star Enablement live training sessions
- Partner with Product and subject matter experts to prepare relevant training content
- Keep the internal Guru knowledge base current, including managing knowledge agents
- Support larger enablement projects and initiatives with the Manager of CS Enablement
- Build strong product knowledge across the Qualified platform and serve as a trusted resource for the CS/QSA team
Requirements
What you’ll need- 5-10 years of Mid Market/Enterprise software experience
- Prior experience in customer success, account management, or a similar customer-facing SaaS role
- Experience with Qualified's platform is a strong plus
- Experience coaching or teaching colleagues, such as as a team lead or informal mentor
- Strong organizational skills and comfort managing multiple onboarding timelines and projects at once
- Excellent written and verbal communication skills
- Experience with or aptitude for knowledge management tools like Guru, Notion, or similar platforms
- Comfort working cross-functionally with Product and subject matter experts
- Deep curiosity about the product and how things work
- Willingness to work in a fast-paced startup environment with multiple roles
- Passion for setting up new team members for long-term success
Benefits
Comp & perks- Time off programs
- Medical insurance
- Dental insurance
- Vision insurance
- Mental health support
- Paid parental leave
- Life insurance
- Disability insurance
- 401(k)
- Employee stock purchasing program
- Incentive compensation, for eligible roles
- Equity, for eligible roles
- Reasonable accommodation during the application or recruiting process