Qualified Success Architect, Internal Enablement

Salesforce

. Own the new hire onboarding program for new Qualified Success Architects .

Posted 10/12/2026full-timeRemote • Washington • United StatesMid-LevelSenior💰 $123,100 - $184,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in onboarding and training for new Qualified Success Architects, with a strong focus on customer success and account management in a SaaS environment. Proficient in knowledge management and cross-functional collaboration to enhance team performance and product understanding.

Highest-signal resume keywords

Customer Success ExperienceOnboarding Program ManagementKnowledge Management ToolsExcellent Communication SkillsCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Mid Market Software ExperienceEnterprise Software ExperienceQSA Certification TrackingTraining Content DevelopmentProject Management

Soft Skills

Strong Organizational SkillsCoaching and Teaching AbilityCuriosity About Product

Tools & Technologies

GuruNotion

Industry Keywords

SaaSCustomer-Facing RoleEnablement Projects

About the role

Key responsibilities & impact

Own the new hire onboarding program for new Qualified Success Architects
Serve as the primary point of contact for new hires and check in regularly
Coordinate system access and follow up with IT to keep onboarding moving
Drive new hires toward QSA certification
Track certification progress and proactively push pace when progress stalls
Coordinate and host biweekly CS 5-star Enablement live training sessions
Partner with Product and subject matter experts to ensure training content is ready and relevant
Keep the internal Guru knowledge base current, including managing knowledge agents
Support larger enablement projects and initiatives alongside the Manager of CS Enablement
Build strong product knowledge across the Qualified platform
Serve as a trusted resource for the broader CS/QSA team

Requirements

What you’ll need

5-10 years of Mid Market/Enterprise software experience
Prior experience in customer success, account management, or a similar customer-facing SaaS role
Experience with Qualified's platform is a strong plus
Experience coaching or teaching colleagues
Strong organizational skills and comfort managing multiple onboarding timelines and projects at once
Excellent written and verbal communication skills
Experience with or aptitude for knowledge management tools like Guru, Notion, or similar platforms
Comfort working cross-functionally with Product and subject matter experts
Deep curiosity about the product and how things work
Must be willing to work in a fast-paced startup environment with multiple roles
Passion for setting up new team members for long-term success

Benefits

Comp & perks

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program
Incentive compensation may be available for certain roles
Equity may be available for certain roles
Reasonable accommodation during the application or recruiting process