Renewals Manager

Salesforce

. Own customer renewals by building and maintaining long-lasting client relationships .

Posted 10/5/2026full-timeRemote • United StatesMid-LevelSenior💰 $78,540 - $105,140 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management, client relationship building, and contract negotiation, with a strong focus on delivering client-focused solutions and maximizing customer satisfaction. Proficient in utilizing CRM software and CPQ tools to track account metrics and drive business growth.

Highest-signal resume keywords

Account ManagementClient Relationship BuildingContract NegotiationCRM Software (Salesforce)Presentation Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementContract NegotiationClient-Focused SolutionsKey Account Metrics TrackingSales Forecasting

Soft Skills

Excellent Communication SkillsAttention to DetailListening SkillsNegotiation SkillsInfluencing Skills

Tools & Technologies

CRM SoftwareCPQ Tools

Industry Keywords

Customer RenewalsStakeholder ManagementClient PresentationsSales ResultsBusiness Development

About the role

Key responsibilities & impact

Own customer renewals by building and maintaining long-lasting client relationships
Develop relationships with customers, business executives and stakeholders
Prepare customer-facing presentations and pricing
Answer client queries and identify new business opportunities among existing customers
Liaise with cross-functional internal teams to improve customer experience
Serve as lead point of contact for customer account management matters
Negotiate contracts and close agreements to maximize profits and minimize churn
Ensure timely and successful delivery of solutions according to customer needs
Communicate monthly/quarterly initiative progress to internal and external stakeholders
Forecast and track key account metrics, quarterly sales results and annual forecasts
Prepare reports on account status
Collaborate with sales teams to identify and grow opportunities
Assist with challenging client requests and issue escalations

Requirements

What you’ll need

3+ years of proven work experience as a Renewals Manager, Account Manager, or Key Account Manager
BA/BS degree in Business Administration, Sales or relevant field is required
Ability to communicate, present and influence key stakeholders at all levels, including executive and C-level
Solid experience with CRM software (e.g. Salesforce) and CPQ tools
Experience delivering client-focused solutions to customer needs
Excellent communication skills
Ability to manage multiple account management projects while maintaining attention to detail
Excellent listening, negotiation and presentation abilities
Strong verbal and written communication and negotiation skills

Benefits

Comp & perks

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program
Incentive compensation may be available for sales roles
Equity may be available
Reasonable accommodations during the application or recruiting process