Senior Architect – Strategic Programs

Salesforce

. Assess readiness and prerequisites for critical product changes owned by Identity and Developer Platform teams .

Posted 11/12/2026full-timeUnited StatesSenior💰 $150,100 - $227,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer-facing product changes and communications within the SaaS industry, leveraging strong writing skills to create knowledge articles and enablement content. Proficient in utilizing AI productivity tools for documentation and tracking while effectively collaborating with technical and non-technical stakeholders.

Highest-signal resume keywords

Customer Success ManagementSalesforce Platform ExpertiseChange Management ExperienceContent Creation for Knowledge ArticlesAI Productivity Tools Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Change ManagementContent CreationProject ManagementTechnical CommunicationTraining DevelopmentRisk AssessmentMilestone TrackingStakeholder EngagementWebinar PresentationKnowledge Article Authoring

Soft Skills

Strong Oral CommunicationStrong Written CommunicationDecision MakingCollaborationTime Management

Tools & Technologies

SalesforceProject Management ToolsAI TechnologiesSlackWebinar Platforms

Industry Keywords

SaaSProduct ManagementTechnical Program ManagementProduct MarketingSecurity ConceptsOAuthSSOMFA

Tech Stack

Tools & technologies

SOAP

About the role

Key responsibilities & impact

Assess readiness and prerequisites for critical product changes owned by Identity and Developer Platform teams
Track status, dependencies, and risks in a project management tool
Own communications and enablement plans across long-term projects with multiple critical product changes
Set milestones, track delivery against enforcement dates, and escalate risks early
Author, publish, and maintain customer-facing knowledge articles on help.Salesforce
Build and maintain internal Support knowledge articles, FAQs, and playbooks
Create and send customer emails, internal Slack announcements, internal slides, and training assets
Co-own the primary field-facing resource for upcoming security-related product changes
Lead the weekly Support swarm leads call
Present in internal webinars and support customer webinars as needed
Identify recurring themes from incoming questions and feed insights into content and product feedback
Define communications and enablement approaches for customer extension and self-service experiences
Make day-to-day decisions on communications and enablement scope, content, and timing
Escalate cross-program issues to the manager and Technology Program Managers
Aggregate feedback across Product, Engineering, Support, and the field to surface risks and inform decisions
Drive strategic scaling and adoption of authorized AI technologies throughout deliverables

Requirements

What you’ll need

5+ years in Customer Success, Product Management, Technical Program Management, Product Marketing/Enablement, or a similar individual contributor role in the SaaS industry
Hands-on understanding of the Salesforce platform
Experience driving release, readiness, or change-management motions for high-impact, customer-facing changes, ideally security or platform changes with enforcement dates
Proven record of writing customer-facing and internal support content, including knowledge articles, FAQs, playbooks, customer emails, and release communications
Experience enabling Support, Success, and field teams through training, webinars, and canvases or other enablement assets
Experience working with technical and non-technical stakeholders across Product, Engineering, Support, Security, and GTM
Ability to turn technical detail into clear, actionable guidance
Demonstrated expertise in AI productivity tools, with a strategic, practical vision for using them in forecasting, documentation, and tracking
Strong oral and written communication
Ability to manage multiple concurrent workstreams, trackers, and deadlines
Preferred, not required: working knowledge of identity and security concepts, including OAuth flows, Connected Apps / External Client Apps, SSO, MFA, and SOAP login()

Benefits

Comp & perks

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program
Incentive compensation, equity, and benefits may be available, as applicable
Reasonable accommodation during the application or recruiting process