Senior Customer Success Manager

Salesforce

. Serve as the primary contact and trusted advisor for Salesforce’s largest and highest-profile customers .

Posted 10/2/2026full-timeSão Paulo • BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Technical Customer Success and Salesforce platform optimization, with a strong ability to communicate complex technical concepts to diverse stakeholders. Proven track record in managing customer relationships, coordinating high-volume events, and leading cross-functional teams to enhance customer experience and drive value.

Highest-signal resume keywords

Technical Customer SuccessSalesforce Ecosystem ExperienceExceptional Communication SkillsCross-Functional Team LeadershipSalesforce Product Certifications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Solutions DevelopmentSolutions ArchitectureBusiness Requirement MappingSalesforce Core Cloud FeaturesSalesforce Product Suite Knowledge

Soft Skills

Relationship BuildingInfluence at Executive LevelAnalytical SkillsPresentation Skills

Tools & Technologies

Salesforce PlatformSignature Success Services

Certifications & Qualifications

Salesforce Product Certifications

Industry Keywords

SaaS PlatformTechnology ConsultingCustomer Success ManagerProject Leadership

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as the primary contact and trusted advisor for Salesforce’s largest and highest-profile customers
Partner with assigned accounts to improve technical and operational health and maximize Salesforce investment value
Maintain awareness of customer events, needs, risks, and value drivers
Build relationships with customers and account teams
Develop deep technical understanding of customer Salesforce implementations
Share standard methodologies and promote adoption of proactive services
Optimize Salesforce platforms and support customers during critical peak events
Act as a point of contact for major incidents and manage customer expectations and communications through resolution
Serve as the technical interface for customers and collaborate with internal and external partners, including ISVs
Function as the Core Cloud technical and operational configuration SME
Coordinate Signature Success services and remain accountable for deliverables, customer experience, renewal, and expansion
Cultivate relationships with customer IT and business executives, sponsors, and decision-makers
Coordinate the Signature Success service catalog
Provide proactive Salesforce feature guidance and release adoption advice
Identify implementation challenges and risks
Communicate the value of Signature Success to collaborators and customers
Advocate for customers during high-severity case triage and resolution
Conduct quarterly reviews, identify trends, and provide tailored release recommendations
Build multidisciplinary relationships with Sales, Engineering, and Product Management
Occasionally provide after-hours or weekend coverage based on customer needs
Adapt to evolving Salesforce role requirements

Requirements

What you’ll need

5+ years of relevant industry expertise in Technical Customer Success, Customer Success Manager, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture
Exceptional communication and presentation skills, including communication and influence at executive and C-level
Ability to analyze technical concepts and translate them into business terms
Ability to map business requirements into technical features
Ability to explain complex technical concepts to customers and customer needs to internal partners
Experience coordinating high-volume events and/or key customer events
Experience leading cross-functional teams to resolve customer needs or projects
+2 years in Salesforce Ecosystem preferred
Salesforce product certifications are a plus
Knowledge of Salesforce Core Cloud features and applications and ability to articulate the value of Signature Success
Knowledge of Salesforce product suite, features, capabilities, best use, and deployment, including the Salesforce platform and ecosystem
Degree or equivalent experience required

Benefits

Comp & perks

Salesforce benefits and resources supporting balance and wellbeing
AI agents to accelerate employee impact
Reasonable accommodations during the application or recruiting process
Equal opportunity and non-discrimination workplace policy