Senior Customer Success Manager – Core Clouds

Salesforce

. Drive quantifiable business impact across complex, often multi-org Signature customers .

Posted 11/2/2026full-timeUnited StatesSenior💰 $150,100 - $227,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and SaaS platforms, with a strong focus on driving business impact through strategic partnerships and comprehensive success plans. Proficient in Salesforce tools and methodologies, with a proven ability to influence stakeholders and mentor team members.

Highest-signal resume keywords

Customer Success ExpertiseSales Cloud and Service Cloud ProficiencySalesforce CertificationsAdvanced Salesforce Features KnowledgeStakeholder Influence and Alignment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales CloudService CloudSales EngagementHigh Velocity FeaturesEinstein AIOmni-ChannelService Cloud VoiceDigital EngagementField Service LightningAI-Powered Selling

Soft Skills

Exceptional CommunicationPresentation SkillsInfluencing SkillsProblem IdentificationRisk Management

Tools & Technologies

SalesforceSalesforce Service CloudSalesforce Sales CloudEinstein for SalesEinstein for Service

Certifications & Qualifications

Sales Cloud ConsultantService Cloud ConsultantAdvanced Administrator

Industry Keywords

Customer SuccessSaaSStrategic ConsultingSales MethodologiesService MethodologiesITILMEDDICChallengerSolution SellingCustomer Engagement

Tech Stack

Tools & technologies

CloudGo

About the role

Key responsibilities & impact

Drive quantifiable business impact across complex, often multi-org Signature customers
Act as a primary strategic partner focused on customer business goals, adoption, technical health, and expertise
Determine client engagement based on calculated ROI
Craft engagement charters with specified goals and metrics
Own the Signature experience across complex, multi-org customers
Integrate customer priorities and timelines into comprehensive success plans
Act as the central resource for the team and customer
Take ownership of customer needs and mobilize expert resources
Align the Account Success team and internal stakeholders around customer business and technical goals
Cultivate relationships with customer IT and business executive leadership
Drive consensus and influence internal and external stakeholders
Deliver recommendations using Salesforce expertise and business insight
Amplify the customer voice with internal teams
Mentor team members
Identify problems and lead risk management
Use escalation and incident-management processes when renewals or Go-Live dates are at risk
Guide customers through AI governance frameworks, Trust Layer best practices, and safety-by-design principles

Requirements

What you’ll need

5-6 years of relevant industry expertise in Customer Success, SaaS platform use, or related strategic consulting fields
Exceptional communication and presentation skills
Demonstrated ability to influence effectively at all levels, including executive and C-level
Ability to handle objections, navigate complicated discussions, and drive alignment
5-6 years of experience supporting customers using Sales Cloud and Service Cloud
Certifications in Sales Cloud Consultant, Service Cloud Consultant, and Advanced Administrator
Knowledge of advanced Sales Cloud features, including Sales Engagement, High Velocity Features, and Einstein AI
Knowledge of advanced Service Cloud features, including Omni-Channel, Service Cloud Voice, Digital Engagement, Field Service Lightning, and Einstein AI
Additional Salesforce product certifications are a plus
Experience with Einstein for Sales and Service
Strong understanding of Sales Cloud and Service Cloud
Experience supporting enterprise sales organizations and complex sales processes
Understanding of sales methodologies including MEDDIC, Challenger, and Solution Selling
Understanding of service methodologies including ITIL and customer success frameworks
Knowledge of Agentforce SDR, Service Agent, and AI-powered selling/service capabilities

Benefits

Comp & perks

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program
Incentive compensation may be available for eligible roles
Equity may be available for eligible roles