Senior Customer Success Manager – Tableau, Data, Analytics & AI Strategy

Salesforce

. Drive quantifiable business impact across complex, multi-org Signature customers .

Posted 10/14/2026full-timeSydney • AustraliaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in driving analytics maturity and governance while leveraging tools like Tableau and Salesforce to deliver strategic insights. Capable of navigating complex organizational dynamics and influencing stakeholders to maximize business impact through data-driven decision making.

Highest-signal resume keywords

TableauAnalytics StrategyCustomer SuccessData GovernanceSaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Impact MeasurementData ArchitectureCloud Analytics DeploymentBI Tools ExperienceDigital Workflow Design

Soft Skills

Exceptional CommunicationInfluencing StakeholdersNavigating Organizational DynamicsMentoring Team MembersHandling Objections

Tools & Technologies

SalesforceData 360AgentforcePower BILooker

Certifications & Qualifications

Tableau CertificationSalesforce Certification

Industry Keywords

Analytics MaturityEmbedded AnalyticsChange ManagementSelf-Service AdoptionAI Strategy

Tech Stack

Tools & technologies

CloudTableau

About the role

Key responsibilities & impact

Drive quantifiable business impact across complex, multi-org Signature customers
Act as the primary strategic partner on data, analytics and AI strategy
Advance analytics maturity, adoption and governance
Embed trusted insights into customers’ workflows and maximize value from Tableau and Salesforce investments
Integrate Tableau, Data 360, Agentforce and Slack capabilities into customer solutions
Drive adoption of embedded, conversational and proactive insights
Determine engagement strategies based on calculated ROI and measure analytics investment impact
Own complex customer programs, workstreams, analytics adoption roadmaps and success plans
Mobilize solution engineers, analytics consultants, data architects and partners for complex deployments and integrations
Define engagement charters, goals and business-impact metrics
Design multi-step digital workflows using AI agents
Determine which customer segments or tasks require human coverage versus autonomous AI support
Build relationships with customer IT, data and business executives
Navigate organizational dynamics, build consensus and influence stakeholders
Lead analytics maturity assessments, Center of Excellence programs and change management for self-service adoption
Advocate for customers internally
Identify expansion opportunities including embedded analytics, Tableau Cloud and AI-powered analytics
Mentor team members and contribute subject matter expertise
Identify and mitigate risks using escalation and incident-management processes
Guide customers on data and AI governance, permissions, certification, Trust Layer practices and safety-by-design
Use AI tools for account-level pattern recognition and automated root-cause analysis
Investigate root causes and identify new opportunities

Requirements

What you’ll need

Experienced business professional with a background in strategic consulting, Customer Success or SaaS
Hands-on BI/analytics experience with Tableau, Power BI, Qlik, Looker or similar
Strong understanding of analytics strategy, data-driven decision making and governance models
Familiarity with cloud analytics deployment and administration
Exceptional communication and presentation skills, including the ability to influence C-level stakeholders
Ability to handle objections, navigate complicated discussions and drive alignment
Persistence in the face of adversity and disappointment
Ability to clarify collaborators’ roles and responsibilities and serve as the central resource
Experience with large-scale or global analytics deployments
Knowledge of the Tableau and Salesforce ecosystem, including Data 360, CRM Analytics, embedded analytics and Agentforce
Tableau, other BI tool, or Salesforce certifications are preferred
Understanding of data architecture and semantic layers

Benefits

Comp & perks

Salesforce benefits and resources supporting balance and well-being
AI agents to accelerate employee impact
Reasonable accommodation during the application or recruiting process
Equal opportunity and non-discrimination protections