Senior Director, Program Executive – Health Life Science

Salesforce

. Lead the largest and most complex Salesforce Professional Services programs through value realization .

Posted 9/23/2026full-timeRemote • United StatesSenior💰 $130,130 - $208,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading complex Salesforce Professional Services programs, with a strong focus on program management, governance, and stakeholder engagement. Proven ability to drive transformational changes in healthcare and life sciences through strategic use of Salesforce technologies and effective team leadership.

Highest-signal resume keywords

Salesforce ImplementationProgram ManagementTeam LeadershipGovernance DevelopmentClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales CloudService CloudProgram ExecutionFinancial ManagementRisk ManagementData-Driven Decision MakingOperational ReadinessChange ManagementBudget ForecastingSystems Development

Soft Skills

Interpersonal CommunicationNegotiationConflict ManagementInfluential LeadershipCoaching

Tools & Technologies

Salesforce Governance MethodologyDigital Workforce SolutionsAI IntegrationAgentforce

Certifications & Qualifications

PMPSAFeSalesforce Certifications

Industry Keywords

HealthcareLife SciencesProfessional ServicesConsultingEnterprise Operations

Tech Stack

Tools & technologies

CloudPMP

About the role

Key responsibilities & impact

Lead the largest and most complex Salesforce Professional Services programs through value realization
Create program strategy, management approach, and governance
Align customers on engagement objectives, outcomes, and success KPIs
Integrate AI and Agentforce to improve patient outcomes and clinical workflows
Lead cross-functional teams deploying digital workforces for healthcare and life sciences
Act as the customer voice to drive Salesforce technology adoption, efficiency, cost savings, and innovation
Partner with Sales, Success, Technology & Product, Support, customers, partners, and internal teams
Communicate with clients and Salesforce stakeholders through CxO level on expectations, performance, governance, and escalations
Oversee end-to-end service delivery and contractual commitments
Drive transformational changes across IT strategy, policies, processes, people, governance, and partnerships
Anticipate, mitigate, and manage customer and Salesforce risks
Lead, coach, and inspire Professional Services team members
Develop internal processes, artifacts, and service-delivery methodologies
Develop executive relationships and align program outcomes and KPIs
Deliver programs using Salesforce governance methodology and manage senior-level decisions
Build and expand business relationships supporting customer transformation and business growth
Create program management processes for risk, governance, communications, planning, financial management, change orders, and revenue control
Lead program execution, dependencies, staffing, milestones, budgets, forecasting, and revenue management
Conduct data-driven customer conversations regarding budgets, resources, and timelines
Coordinate complex operations across enterprise departments, solution integrators, and internal/external teams

Requirements

What you’ll need

10+ years using/implementing core Salesforce products, including Sales Cloud and Service Cloud, ideally as a consultant
5+ years leading a team of 40+ people across multiple geographies and workstreams
Successful track record leading large ($10MM+) complex programs with measurable business outcomes
Significant understanding of the Salesforce platform for strategic and value discussions at management/executive level
Knowledge of system development, implementation, and operational readiness concepts, practices, procedures, and deliverables
Technical acumen to work with technical teams on operational plans and technical issues
Ability to devise governance foundations and drive accountability
Ability to build trust and senior/executive relationships
Ability to lead through influence without positional authority
Outstanding interpersonal and verbal/written communication skills
Degree or equivalent relevant experience required
20%+ travel expected
10+ years of experience in Program Management delivery
5–10 years managing external client projects with increasing responsibility in business consulting and systems development, including financial responsibility
Program leadership experience managing project teams, budgets, financials, revenue management, and scheduling
Negotiation, conflict management, and leadership skills
CRM experience strongly preferred
PMP and SAFe certifications beneficial
Salesforce certifications preferred but not necessary; certifications will be required as part of the role

Benefits

Comp & perks

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program
Incentive compensation, where applicable
Equity, where applicable
AI agents to accelerate impact
Reasonable accommodation during the application or recruiting process