Senior Director, Strategic Operations

Salesforce

. Serve as the primary point of contact between the Slack COE/ELT and SOPS, GIC, and Deal Desk .

Posted 9/15/2026full-timeAtlanta • Colorado • United StatesSenior💰 $171,200 - $273,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in influencing operational policy and go-to-market strategies while effectively communicating across cross-functional teams. Possesses a deep understanding of Salesforce's internal operating model and excels in synthesizing data-backed narratives to drive stakeholder decisions.

Highest-signal resume keywords

Salesforce Internal Operating ModelInfluencing Without Direct AuthoritySales StrategyGTM OperationsStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Cross-Functional CollaborationStrategic VisionOperational Detail

Industry Keywords

SOPSGICDeal DeskPolicy-MakingStakeholder Decisions

About the role

Key responsibilities & impact

Serve as the primary point of contact between the Slack COE/ELT and SOPS, GIC, and Deal Desk
Ensure Slack's interests are represented in cross-functional policy and process decisions, including G4G planning cycles
Influence and shape operational policy on behalf of Slack leadership
Advocate for go-to-market strategies that accelerate growth and remove seller friction
Drive alignment on deal structure, compensation design, and quoting policy with Deal Desk, GIC, and SOPS
Synthesize field, COE, and ELT inputs into data-backed narratives that influence stakeholder decisions
Identify policy or process gaps creating headwinds for Slack and lead resolution efforts end-to-end
Partner with counterpart hires across Strategic Ops, Compensation, and Deal Desk to ensure a unified voice for Slack
Report directly to Zach Ciliotta-Young and partner with the Slack COE and ELT and central operating leadership

Requirements

What you’ll need

Deep understanding of Salesforce's internal operating model across SOPS, GIC, and Deal Desk
Track record of influencing without direct authority at the executive level
Strong communication skills and ability to operate between strategic vision and operational detail
Experience in sales strategy, GTM operations, or a senior field-facing role within Slack or the broader Salesforce organization
Comfortable working cross-functionally in a matrixed organization
Credibility to represent Slack leadership in policy-making environments

Benefits

Comp & perks

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program
Incentive compensation, where applicable
Equity, where applicable
Reasonable accommodation during the application or recruiting process