Senior Engagement Delivery Manager

Salesforce

. Oversee teams to drive successful customer outcomes through implementations .

Posted 10/14/2026full-timeRemote • MexicoSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive project management expertise, particularly in managing complex technology implementations on the Salesforce platform. Proven ability to lead large teams, facilitate client interactions, and ensure successful project delivery within budget and timelines.

Highest-signal resume keywords

Salesforce Platform ExperienceProject Management Methodology CertificationAgile Project ManagementClient Management SkillsBudget Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementSoftware DevelopmentCRM ImplementationSaaS EnvironmentsRequirements GatheringUser Acceptance TestingRisk ManagementResource AllocationAnalytical SkillsTechnical Skills

Soft Skills

Interpersonal CommunicationVerbal CommunicationWritten CommunicationTeam LeadershipMotivation

Tools & Technologies

SalesforceCloud TechnologyEnterprise-Scale Integration Solutions

Certifications & Qualifications

PMPSAFeScrum

Industry Keywords

Professional ServicesConsultingProgram ManagementEnterprise Change ManagementBusiness Process Expertise

Tech Stack

Tools & technologies

CloudPMP

About the role

Key responsibilities & impact

Oversee teams to drive successful customer outcomes through implementations
Manage complex enterprise and strategic projects
Lead and participate in client management, project execution and control, scoping, contract reviews, knowledge transfer, and budget management
Serve as overall leader of the project team, forming the team and providing communication, motivation, and direction
Act as primary customer interface and ensure adherence to Salesforce methodology, project gates, and governance
Build and lead project plans; supervise progress and timelines; adjust schedules; and ensure on-time, on-budget delivery
Identify and resolve issues and remove obstacles affecting project goals
Drive teams through the software engineering experience using Agile and analytical and technical skills
Supervise project resource utilization, resource allocation, budgets, timesheets, and approvals
Lead one or two large projects or programs, or multiple interrelated small to medium-sized projects
Facilitate requirements gathering and help craft project deliverables and Salesforce documentation
Work as an extension of the account team to expand the Salesforce footprint
Participate in end-to-end implementation planning, including risk and issue management, communications, and organizational change
Facilitate User Acceptance Testing and coordinate user acceptance sign-off

Requirements

What you’ll need

7+ years of professional services, consulting, or program/project management experience
3+ years managing complex technology implementations; Salesforce platform experience strongly preferred
Proven project management experience with external client projects, especially software development, CRM, and SaaS environments
Ability to balance business and technical requirements and produce project plans and estimates
Ability to lead enterprise-wide engagements, facilitate executive meetings, mentor senior team members, and manage project risks, dependencies, plans, and estimates
Experience leading project teams of 20+ members and managing budgets and schedules
Demonstrated ability to have difficult conversations
Proven record of delivering high-quality results on time and within budget
Ability to manage clear communication with remote consultants
Outstanding interpersonal, verbal, and written communication skills
Ability to work in a fast-paced, high-energy, team-oriented environment
Proficiency in Spanish and English
Availability to travel regionally and occasionally internationally
Business process expertise in an industry vertical is preferred
Project management methodology certification such as PMP, SAFe, or Scrum is preferred
Senior-level consulting and counsel experience with client business and technology executives is preferred
Pre-sales skills and enterprise change management experience are preferred
Experience with enterprise-scale integration solutions and cloud technology, or equivalent, is preferred
Experience implementing enterprise-scale CRM software solutions is a plus

Benefits

Comp & perks

Salesforce benefits and resources supporting balance and well-being
AI agents to accelerate employee impact
Reasonable accommodation support during application or recruiting
Inclusive, non-discriminatory workplace