Senior Engineering Manager, Core Services

Salesforce

. Own the technical direction and roadmap across Slack Core Services, including Edge Caches, Realtime Services, Enterprise Key Management, International Data Residency, and Image Proxying and Uploads .

Posted 10/7/2026full-timeUnited StatesSenior💰 $172,500 - $260,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading engineering teams to build and operate high-scale backend infrastructure, with a strong focus on incident management, operational sustainability, and team culture development. Proficient in managing multi-system migrations and collaborating with cross-functional stakeholders to drive technical direction and investment strategies.

Highest-signal resume keywords

Leadership In Engineering TeamsIncident Management For Tier 0 ServicesMulti-System Migration ExperienceAWS Infrastructure ManagementAI Development Tooling Adoption

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Backend EngineeringDistributed SystemsCaching ArchitectureObservability Best PracticesReliability EngineeringEvent-Driven ArchitecturesPerformance ManagementSystem DesignIncident ResponseOperational Improvements

Soft Skills

Team Culture DevelopmentMentoring Technical LeadersCross-Functional CollaborationCommunication SkillsPerformance Management

Tools & Technologies

AWSKubernetesContainer-Based DeploymentEdge CachingCDNAPI Gateway

Certifications & Qualifications

FedRAMPNIST Compliance

Industry Keywords

Enterprise Key ManagementData ResidencyRegulated EnvironmentsOperational SustainabilityHigh-Availability Infrastructure

Tech Stack

Tools & technologies

AWSDistributed SystemsJavaKubernetesGo

About the role

Key responsibilities & impact

Own the technical direction and roadmap across Slack Core Services, including Edge Caches, Realtime Services, Enterprise Key Management, International Data Residency, and Image Proxying and Uploads
Lead the multi-system migration from Flannel to Loom while maintaining reliability for millions of users
Drive delivery and execution through sprint planning, product launches, incident follow-ups, operational sustainability analyses, and investment cases
Own on-call operations and incident management for Tier 0 services
Manage on-call rotations, triage production issues, lead incident response, and improve runbooks, alerting, and operational tooling
Partner with Product, Sales, Compliance, Security, AWS, and infrastructure teams on dependencies, timelines, and risks
Represent the team in leadership reviews, quarterly and annual planning, and executive forums
Build business and technical cases for investments and communicate risks and status to leadership
Hire, manage performance, mentor technical leaders, and build a high-trust team culture
Manage service cost and capacity, AWS spend trends, budgets, and cost-saving initiatives
Drive adoption of AI development tooling while maintaining engineering rigor and quality

Requirements

What you’ll need

5+ years leading engineering teams building and operating high-scale, high-availability backend infrastructure or distributed systems
Strong software engineering fundamentals and previous experience as a Senior+ backend engineer
Architecture knowledge of caching, distributed systems, observability, reliability best practices, and system design
Experience managing Tier 0/Tier 1 services, on-call rotations, incident response, and operational improvements
Experience with realtime messaging systems or event-driven architectures at scale
Experience leading multi-quarter migrations or platform evolution while maintaining reliability
Experience managing prioritization trade-offs among reliability, feature work, cost, and compliance
Experience partnering with Product, Sales, Compliance, Security, and Infrastructure stakeholders
Experience building high-performing team cultures, hiring, performance management, retention, and developing technical leaders
Experience managing engineers across multiple time zones with an async working rhythm
Understanding of AI software development tooling
Go and/or Java experience at scale is a plus
AWS infrastructure and multi-region architecture experience is a plus
Kubernetes and container-based deployment experience is a plus
Experience in regulated environments and FedRAMP/NIST frameworks is a plus
Experience with Enterprise Key Management, data residency, or compliance-driven infrastructure is a plus
Experience managing Edge Caching, CDN, or API gateway teams is a plus
Experience leading system deprecation and migration while maintaining service reliability is a plus

Benefits

Comp & perks

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program
Incentive compensation may be available
Equity may be available
Reasonable accommodation during the application or recruiting process