Senior Engineering Manager, Core Services

Salesforce

. Own the technical direction and roadmap across Edge Caches, Realtime Services, Enterprise Key Management, International Data Residency, and Image Proxying and Uploads .

Posted 10/7/2026full-timeUnited StatesSenior💰 $172,500 - $260,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading engineering teams to build and operate high-scale backend infrastructure, with a strong focus on incident management, operational improvements, and compliance. Proficient in managing multi-system migrations and fostering high-performing team cultures across distributed environments.

Highest-signal resume keywords

Engineering Team LeadershipIncident ManagementOperational ImprovementsAWS Infrastructure ManagementDistributed Systems Design

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software Engineering FundamentalsCachingObservabilityReliability Best PracticesSystem DesignRealtime Messaging SystemsEvent-Driven ArchitecturesGoJavaKubernetes

Soft Skills

MentoringPerformance ManagementTeam Culture DevelopmentCommunicationCollaboration

Tools & Technologies

AWSAI Development ToolingContainer-Based DeploymentsEdge CachingCDNAPI Gateway

Certifications & Qualifications

FedRAMPNIST

Industry Keywords

Enterprise Key ManagementData ResidencyCompliance-Driven InfrastructureMulti-Region ArchitecturesOn-Call Operations

Tech Stack

Tools & technologies

AWSDistributed SystemsJavaKubernetesGo

About the role

Key responsibilities & impact

Own the technical direction and roadmap across Edge Caches, Realtime Services, Enterprise Key Management, International Data Residency, and Image Proxying and Uploads
Lead the multi-system migration of Flannel to Loom while maintaining reliability for millions of users
Drive delivery and execution through sprint planning, product launches, incident follow-ups, operational sustainability analyses, and investment cases
Own on-call operations and incident management for Tier 0 services
Manage on-call rotations, triage production issues, lead incident response, and improve runbooks, alerting, and operational tooling
Partner with Product, Sales, Compliance, Security, AWS, and infrastructure teams on dependencies, timelines, and risks
Coordinate compliance audits, IDR region launches, and shared-work priorities
Represent the team's work in leadership reviews, quarterly and annual planning, and executive forums
Build business and technical cases for investments and communicate risks to leadership
Hire, manage performance, mentor technical leaders, and maintain a high-trust team culture
Manage service cost and capacity, including AWS spend, budget increases, and cost-saving initiatives
Drive adoption of AI development tooling while maintaining engineering rigor and quality

Requirements

What you’ll need

5+ years leading engineering teams building and operating high-scale, high-availability backend infrastructure or distributed systems
Previous experience as a Senior+ backend engineer
Strong software engineering fundamentals
Depth in caching, distributed systems, observability, reliability best practices, and system design
Experience managing Tier 0 / Tier 1 services, owning on-call rotations, leading incident response, and driving operational improvements
Experience with realtime messaging systems or event-driven architectures at scale
Experience leading multi-quarter migration or platform evolution projects while maintaining existing system reliability
Experience managing prioritization trade-offs across reliability, feature work, cost, and compliance
Experience partnering with Product, Sales, Compliance, Security, and Infrastructure stakeholders
Experience building high-performing team cultures, including hiring, performance management, retention, and developing technical leaders
Experience managing engineers across multiple time zones with an async working rhythm
Understanding of AI software development tooling
Experience with Go and/or Java at scale is a plus
Experience with AWS infrastructure and multi-region architectures is a plus
Experience with Kubernetes and container-based deployments is a plus
Experience in regulated environments and understanding of FedRAMP/NIST frameworks is a plus
Experience with Enterprise Key Management, data residency, or compliance-driven infrastructure is a plus
Experience managing Edge Caching, CDN, or API gateway teams is a plus
Experience leading system deprecation and migration while maintaining service reliability is a plus

Benefits

Comp & perks

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program
Incentive compensation, where applicable
Equity, where applicable
Reasonable accommodation during the application or recruiting process