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Senior Experience Architect – Professional Services
Salesforce. Lead and manage design teams throughout project lifecycles .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in leading multidisciplinary design teams and managing complex projects, with a strong focus on leveraging AI tools and design-thinking methodologies to drive innovation and enhance user experience. Proven ability to synthesize data insights and build strong client relationships while ensuring high customer satisfaction.
Highest-signal resume keywords
Experience DesignAI Tools ProficiencyVisual Design and PrototypingClient Relationship ManagementSalesforce Product Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Experience DesignInteraction DesignVisual DesignPrototypingResearch and SynthesisProject ManagementDesign ConsultingUser Experience DesignApplication DesignTechnology Transformation
Soft Skills
LeadershipCommunicationOrganizational SkillsTime ManagementTeam Motivation
Tools & Technologies
FigmaAdobe Creative SuiteSketchInVisionFlintoMarvelProto.ioSalesforceMicrosoft DynamicsOracle
Certifications & Qualifications
Salesforce Admin CertificationSalesforce UX Designer CertificationSalesforce Strategy Designer CertificationSalesforce Agentforce Specialist Certification
Industry Keywords
B2BB2CFinancial ServicesHealthLife SciencesEnterprise SoftwareFortune 500Technology ConsultingDesign-ThinkingCustomer Discovery
Tech Stack
Tools & technologiesInvisionOracle
About the role
Key responsibilities & impact- Lead and manage design teams throughout project lifecycles
- Drive key design activities and deliverables
- Leverage Design-Thinking methods and contribute to new methods and offerings
- Create compelling stories and communicate design concepts that articulate business value
- Leverage AI tools to drive innovation, enhance efficiency, and accelerate design delivery
- Lead digital strategies and visions
- Guide research, interaction design, and visual design across the Salesforce platform
- Lead customer discovery, stakeholder interviews, workshops, and collaborative design sessions
- Mentor designers within the Experience Design group
- Manage research initiatives and synthesize complex data insights for strategic decisions
- Develop project scopes, timelines, and strategic roadmaps
- Manage scope changes, identify issues, and pivot when necessary
- Collaborate on project work, client proposals, and business opportunities
- Lead experience design activities including research, workshops, interviews, and synthesis
- Build customer and stakeholder relationships and align teams on project roles, responsibilities, and vision
- Lead, coordinate, and manage multidisciplinary project teams
- Maintain team motivation and morale
- Resolve or escalate project team issues and conflicts
- Engage and partner with external clients and other partners
- Ensure successful outcomes and high customer satisfaction
Requirements
What you’ll need- At least 10-12 years of experience in experience design, interaction design, or related fields
- Experience consulting in enterprise-level technology transformation programs, ideally at Fortune 500 companies
- Strong proficiency with AI tools, including generative AI and automation platforms
- Expert visual design and prototyping capabilities
- Strong research and synthesis skills using qualitative and quantitative data
- Proven ability to lead multidisciplinary teams
- Proven track record of building client relationships and being client facing
- Experience designing applications balancing user needs, business requirements, commercial interests, and technological constraints
- Proficiency in Figma, Adobe Creative Suite, Sketch, UX-related software, and prototyping tools such as InVision, Flinto, Marvel, and Proto.io
- Knowledge of technology and software development as related to design
- Strong organizational, time management, and communication skills
- Excellent verbal and written communication skills
- Willingness to travel up to 50% of the time
- Experience with Salesforce, Microsoft Dynamics, Oracle, SAP, or other enterprise software
- Experience across B2B and B2C industries
- Degree or equivalent relevant experience required
- Salesforce product knowledge and solution design experience strongly preferred
- Experience across Financial Services, Health, and Life Sciences preferred
- Design consulting background a plus
- Salesforce Admin Certification preferred
- Salesforce UX Designer Certification preferred
- Salesforce Strategy Designer Certification preferred
- Salesforce Agentforce Specialist Certification preferred
Benefits
Comp & perks- Time off programs
- Medical insurance
- Dental insurance
- Vision insurance
- Mental health support
- Paid parental leave
- Life insurance
- Disability insurance
- 401(k)
- Employee stock purchasing program
- Incentive compensation, where applicable
- Equity, where applicable
- AI agents to accelerate impact
- Reasonable accommodation during the application or recruiting process