Senior Manager, Qualified Success Architecture

Salesforce

. Lead a team of Success Architects responsible for getting customers live, adopted, and renewed on Qualified .

Posted 10/30/2026full-timeRemote • North Carolina • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading teams to drive customer success through effective adoption, health, and renewal strategies. Proficient in managing complex accounts and fostering executive relationships while leveraging Salesforce CRM and Qualified for optimal outcomes.

Highest-signal resume keywords

Salesforce CRM ExpertiseQualified KnowledgePeople Management ExperienceCustomer Success StrategyProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HTMLCSSJavaScriptSaaS ApplicationsData ModelingArchitectureImplementation FrameworkMarketing Automation SystemsAccount ManagementBusiness Reviews

Soft Skills

Interpersonal SkillsCommunication SkillsPersuasion SkillsPresentation SkillsWriting Skills

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Mid Market SoftwareEnterprise SoftwareCustomer AdvocacyStartup EnvironmentTeam Development

About the role

Key responsibilities & impact

Lead a team of Success Architects responsible for getting customers live, adopted, and renewed on Qualified
Report to the Director of Qualified Success Architecture
Partner with Product, Sales, Marketing, and Salesforce account teams
Hire, onboard, and develop Success Architects within the approved hiring plan
Build career paths, coach for growth, and retain top performers
Run team operating rhythms including capacity, account assignments, risk reviews, and renewal and expansion pipelines
Personally manage 2 to 5 highest-need accounts, including at-risk, large, or complex accounts
Ensure consistent execution of the Qualified Implementation Framework and improve it based on learnings
Guide strategic customers through architecture, data modeling, and rollout alongside Enterprise Architects
Prepare and deliver executive-level Quarterly Business Reviews tied to customer revenue goals
Own adoption, health, and renewal outcomes for the team’s book of business
Turn successful customers into advocates through case studies, testimonials, and speaking opportunities with Marketing
Report customer health, renewal risk, and expansion opportunities to the Director
Recommend changes to team design, capacity, and investment
Build and sustain executive relationships across Salesforce and customer organizations
Co-plan with Salesforce teams on joint customers, pipeline, and wins
Bring customer feedback into product discussions and actionable product roadmap insights

Requirements

What you’ll need

8+ years of Mid Market/Enterprise software experience
1+ year of people management experience
Bachelors Degree required
Track record of hiring, developing, and retaining strong individual contributors
Excellent interpersonal, communication, persuasion, presentation and writing skills
Deep working knowledge of Salesforce CRM
Deep working knowledge of Qualified
Working knowledge of marketing automation systems
Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications
Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution
Must be willing to work in a fast-paced startup environment with multiple roles
Passion for making customers successful with software solutions

Benefits

Comp & perks

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program
Incentive compensation may be available for certain roles
Equity may be available for certain roles
Reasonable accommodation during the application or recruiting process