Senior Solution Architect – Agentforce Contact Center

Salesforce

. Serve as a strategic, trusted advisor for PACE (Product, Automotive, Consumer, Energy) industry clients .

Posted 11/10/2026full-timeRemote • United StatesSenior💰 $150,100 - $273,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Agentforce Contact Center configuration and customization, along with strong capabilities in leading enterprise implementations and delivering comprehensive solutions. Proven ability to communicate effectively with diverse stakeholders and drive business outcomes using agile methodologies.

Highest-signal resume keywords

Agentforce Contact Center ConfigurationAI Toolchains ExperienceSystem Architecture DefinitionAgile Implementation ExperienceSalesforce Certifications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Configuration and CustomizationSystem Architecture LandscapesBusiness Process DocumentationWire-Framing System DesignsUser Story WritingProcess Flow Diagram ToolsUMLSequence DiagramsDiscovery SessionsComprehensive Solution Delivery

Soft Skills

Strong Presentation SkillsWritten and Verbal CommunicationProblem-Solving ResourcefulnessCreative ThinkingNegotiation Skills

Tools & Technologies

Agentforce Contact CenterSalesforce Platform TechnologiesAI ToolchainsProcess Flow Diagram ToolsUML Tools

Certifications & Qualifications

Salesforce CertificationsRelevant Accreditations

Industry Keywords

Consulting ExperienceEnterprise Customer EngagementsC-Suite PresentationsCustomer Success StoriesBusiness Value Delivery

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as a strategic, trusted advisor for PACE (Product, Automotive, Consumer, Energy) industry clients
Leverage deep expertise in Agentforce Contact Center
Guide customers and colleagues in rationalizing and deploying emerging technologies that increase business value
Guide agents to support delivery outcomes
Teach complex concepts and apply creative, prescriptive thinking across client organizations
Identify and proactively manage risks through complete resolution
Manage customer expectations and negotiate solutions with customers and third-party partners
Review and correct project/program direction, approach, and key artifacts
Keep programs on track and solutions extendable and maintainable
Drive program vision and articulate project strategies enabling Salesforce platform technologies
Lead workstreams in sophisticated enterprise customer engagements
Partner with collaborators to achieve customer vision and deliver key outcomes
Analyze requirements and information and craft comprehensive solutions
Present and facilitate discussions with stakeholders through the C-suite
Acquire customer acceptance of delivered solutions

Requirements

What you’ll need

Extensive experience with configuration and customization with Agentforce Contact Center
Experience with AI toolchains (e.g. Claude, Cursor, Elements Cloud, etc.)
Expert-level experience defining system architecture landscapes, identifying gaps between current and desired end-states, and delivering comprehensive solutions
Experience leading discovery sessions, defining business requirements, writing user stories, and providing detailed system and functional designs
Experience documenting business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, etc.
Strong presentation skills
Strong written and verbal communication skills
Ability to rapidly learn and apply new concepts, business models, and technologies
Experience with a large-scale/enterprise implementation involving multiple workstreams
Ability to communicate with people in diverse roles
Ability to solve problems resourcefully and innovatively
Willingness to travel up to 50%
Bachelor’s degree (or foreign degree equivalent) in Technology, Engineering, or a related quantitative discipline, or equivalent demonstrable work experience in lieu of a degree
Proven results delivering high-value business outcomes using an agile approach
Proven results leading customer and/or partner success stories
Relevant Salesforce certifications and accreditations are an advantage
Consulting experience is strongly recommended

Benefits

Comp & perks

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program
Incentive compensation, where applicable
Equity, where applicable