Senior Solution Architect – PubSec – FedCiv

Salesforce

. Lead one or more workstreams in sophisticated enterprise customer engagements .

Posted 9/24/2026full-timeRemote • Maryland • United StatesSenior💰 $123,100 - $273,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in Salesforce platform configuration and customization, leading enterprise-level projects using both waterfall and agile methodologies. Proven ability to define system architecture, manage customer expectations, and deliver comprehensive solutions that drive business value.

Highest-signal resume keywords

Salesforce Platform CustomizationEnterprise-Level Project ManagementAgile Software Development MethodologySystem Architecture DefinitionStrong Presentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce ConfigurationBusiness Requirements DefinitionUser Story WritingProcess Flow Diagram ToolsUMLSequence DiagramsLarge-Scale ImplementationsDiscovery SessionsFunctional DesignRisk Management

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationProblem-SolvingInterpersonal SkillsNegotiation

Tools & Technologies

Salesforce Professional Services MethodologyService CloudOmniStudioExperience CloudGovCloudGovCloud Plus

Certifications & Qualifications

Salesforce CertificationsPublic Trust Security Clearance

Industry Keywords

Public Sector ExperienceCustomer SuccessConsulting ExperienceEnterprise Customer EngagementsCommunity Knowledge Base

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead one or more workstreams in sophisticated enterprise customer engagements
Serve as a strategic advisor and Salesforce product and platform authority
Partner with customers and internal collaborators to define and achieve the solution vision
Deliver key customer engagement and implementation deliverables
Serve as a trusted advisor to clients
Lead internal initiatives to grow the consulting practice and contribute to the community knowledge base
Guide customers and colleagues in deploying technologies that increase business value
Facilitate communication and explain sophisticated concepts across client organizations
Proactively lead risk areas through complete resolution
Manage customer expectations and negotiate solutions with customers and third-party partners
Review and correct project or program direction, approach, and key artifacts
Drive program vision and advise on strategies enabling Salesforce platform technologies
Collaborate with Customer Success, Product teams, cloud-specific practice teams, and professional services communities
Analyze requirements and information, craft comprehensive solutions, and obtain customer acceptance
Follow Salesforce Professional Services Methodology and contribute to thought leadership and standard methodologies

Requirements

What you’ll need

5+ years of experience in enterprise-level projects using waterfall and agile software development methodologies throughout the full life cycle
Extensive experience with configuration and customization on the Salesforce platform
Authority-level experience defining system architecture landscapes, identifying gaps between current and desired end states, and delivering comprehensive solutions
Experience leading discovery sessions, defining business requirements, writing user stories, and providing detailed system and functional designs
Experience detailing business processes and wire-framing system designs using process flow diagram tools, UML, and sequence diagrams
Strong presentation skills
Strong written and verbal communication skills
Ability to rapidly learn and use new concepts, business models, and technologies
Experience with large-scale or enterprise implementations with multiple workstreams
Ability to connect with people in diverse roles
Ability to solve problems resourcefully and entrepreneurially
Possible travel of about 25%
Degree or equivalent relevant experience required
Must be a U.S. citizen (U.S.-born or naturalized)
Must agree to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position
Ability to acquire Public Trust Security Clearance or higher
Preferred: experience applying agile approaches to deliver high-value business outcomes
Preferred: customer and/or partner success stories
Preferred: Experience Cloud experience
Relevant Salesforce certifications and consulting experience strongly recommended
Preferred: Public Sector industry experience
Preferred: Salesforce GovCloud or GovCloud Plus experience
Preferred: hands-on experience with Service Cloud, OmniStudio, and Public Sector Solutions

Benefits

Comp & perks

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program
Incentive compensation, equity, and benefits may be available for certain roles
Reasonable accommodation during the application or recruiting process