Senior Solution Architect – Solution Consulting Director, Field Service

Salesforce

. Serve as a trusted advisor to clients .

Posted 10/20/2026full-timeRemote • United StatesSenior💰 $150,100 - $273,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in Salesforce platform configuration and customization, leading large-scale enterprise engagements, and delivering comprehensive solutions that drive customer ROI. Possesses strong communication and presentation skills to effectively engage with diverse stakeholders and lead internal initiatives for business process improvement.

Highest-signal resume keywords

Salesforce Platform CustomizationLarge Engagement LeadershipSystem Architecture DefinitionBusiness Process DocumentationAgile Methodology Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Salesforce ConfigurationSalesforce CustomizationSystem Architecture DesignBusiness Requirements DefinitionUser Story WritingProcess Flow DiagrammingUMLSequence DiagramsWireframingSolution Design

Soft Skills

Strong Presentation SkillsEffective CommunicationResourceful Problem-SolvingTeam CollaborationInnovative Thinking

Tools & Technologies

SalesforceProcess Flow Diagram ToolsUML ToolsAgile ToolsCollaboration Platforms

Certifications & Qualifications

Salesforce Certifications

Industry Keywords

Field Service ManagementEnterprise EngagementProfessional Services MethodologyCustomer SuccessConsulting Experience

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as a trusted advisor to clients
Lead one or more workstreams in complex enterprise customer engagements
Partner with key collaborators and stakeholders to drive engagement and program vision
Complete key deliverables and lead execution with customers
Co-create solutions and obtain customer acceptance of delivered solutions
Drive difficult conversations and remove roadblocks to execute business strategies
Analyze issues and obstacles, determine root causes, and identify corrective actions
Communicate with technical and business stakeholders at all levels, including C-suite
Interact with customer product owners, business process owners, and technical resources to understand requirements and analyze information
Craft and design comprehensive solutions for customer business challenges
Apply Salesforce product knowledge, industry experience, consulting experience, and client business knowledge to deliver customer ROI
Follow Professional Services Methodology and ensure standard processes or best practices are followed
Engage with Customer Success and Product teams to achieve value objectives
Contribute to thought leadership and best practices internally and externally
Lead internal pivotal initiatives to grow the consulting practice and contribute to the community knowledge base
Guide customers and colleagues in rationalizing and deploying technologies that increase business value
Teach sophisticated concepts and provide creative, prescriptive thinking across client organizations
Proactively manage risk areas through complete resolution
Lead customer expectations and negotiate solutions with customers and third-party partners
Review and correct project/program direction, approach, and key artifacts
Drive program vision and advise on strategies enabling Salesforce platform technologies

Requirements

What you’ll need

Senior Solution Architect: 10+ years of experience
Solution Consulting Director: 12+ years of experience
Must have led multiple large engagements, multi-cloud or multi-workstream, as the lead Architect across all workstreams within Field Service Management and/or Field Service and Operations
Understanding of challenges of large engagements and best practices for ensuring success
Advanced industry knowledge and understanding of nuances of delivering Salesforce implementations in that industry
Extensive experience with configuration and customization on the Salesforce platform
Expert-level experience defining system architecture landscapes, identifying gaps between current and desired end states, and delivering comprehensive solutions
Experience leading discovery sessions, defining business requirements, writing user stories, and providing detailed system and functional designs
Experience documenting business processes and wire-framing system designs using process flow diagram tools, UML, sequence diagrams, and similar tools
Strong presentation skills and ability to articulate rationale to varied stakeholders
Ability to rapidly learn and apply new concepts, business models, and technologies
Strong written and verbal communication skills
Must be a team player, demonstrated through customer qualification of a large-scale/enterprise implementation with multiple workstreams
Ability to communicate with people in diverse roles
Resourceful and innovative problem-solving ability
Success as a people leader/people manager
Experience leading internal initiatives to improve business processes
Preferred: proven results delivering high-value business outcomes using an agile approach
Preferred: proven results leading customer and/or partner success stories
Relevant Salesforce certifications and consulting experience are strongly recommended

Benefits

Comp & perks

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program
Certain roles may be eligible for incentive compensation
Certain roles may be eligible for equity
Reasonable accommodation during the application or recruiting process