Senior Success Architect

Salesforce

. Partner with a portfolio of customers to assess implementations and deliver recommendations on technical issues, feature adoption, and foundational solution design .

Posted 9/25/2026full-timeIndianapolis • Washington • United StatesSenior💰 $123,100 - $227,000 per yearWebsite

Tech Stack

Tools & technologies

CloudETLSOAPVisualforce

About the role

Key responsibilities & impact

Partner with a portfolio of customers to assess implementations and deliver recommendations on technical issues, feature adoption, and foundational solution design
Provide reactive and proactive guidance on Salesforce product best practices
Simplify complex technical concepts for technical teams, customer stakeholders, and managers
Triage capability gaps and design inefficiencies, resolving common issues and escalating complex architectural challenges to senior Success Architects
Execute playbooks from Support, Guides, and the Architect team
Collaborate with internal and external partners to drive customer success, product improvement, and business growth
Review and optimize Sales Cloud configurations, including opportunity/pipeline management, forecasting, email integration, Einstein Conversation Insights, Sales Engagement, and Sales Performance Management
Troubleshoot data models, integrations, security models, and common anti-patterns
Support Salesforce integrations with enterprise systems using APIs, middleware, and event-driven architectures

Requirements

What you’ll need

3-5+ years of hands-on technical experience, such as Senior Support Engineer, Technical Consultant, or Senior Salesforce Admin
Strong working knowledge of Salesforce products, platform capabilities, technical governance, and best practices
Experience participating in complex implementations and understanding integration principles
Strong knowledge of enterprise application integration, including process orchestration, master data management, AI, analytics, and security best practices
Ability to assess business objectives, propose solution options, and drive stakeholder alignment
Strong written and verbal communication skills
Skilled in creating clear, visually compelling design documents
Proven ability to manage customer-facing discussions and explain technical concepts clearly
High proficiency in English
Ability to identify design inefficiencies, recommend optimizations, and drive customer transformation
Passion for continuous learning and staying ahead of emerging technologies
Strong functional and configuration knowledge of Sales Cloud features
Ability to configure and optimize Sales Cloud features
Proficiency in understanding and troubleshooting data models, relationships, validation rules, and data governance
Experience with data import/export strategies, deduplication, ETL tools, REST/SOAP APIs, middleware, and third-party connectors
Strong understanding of Salesforce security configurations
Ability to read, understand, and debug Apex, Visualforce, and Lightning Web Components
Familiarity with governor limits and efficient code execution
Strong understanding of enterprise integrations using APIs, middleware, and event-driven architectures
Experience with OAuth, Platform Events, External Objects, Salesforce Connect, and Event Relay
Required Salesforce Admin certification
Required Sales Cloud Consultant certification

Benefits

Comp & perks

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program
Incentive compensation and equity may be available for certain roles