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Senior Systems Engineering Associate
Salesforce. Administer and manage Finance systems and applications supporting mission-critical business processes .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in Salesforce administration, configuration, and optimization, ensuring data integrity and compliance with security standards. Proficient in managing integrations, troubleshooting issues, and enhancing platform functionality to support critical business processes.
Highest-signal resume keywords
Salesforce AdministrationSalesforce Advanced Administrator CertificationSalesforce Platform App Builder CertificationSalesforce Integration ManagementData Quality Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Salesforce ConfigurationSalesforce DevelopmentApex ProgrammingLightning Web ComponentsAPI TroubleshootingData MigrationTrend AnalysisRoot-Cause AnalysisAutomation TroubleshootingKPI Development
Soft Skills
Verbal CommunicationWritten CommunicationCollaborationProblem-SolvingWillingness to Experiment
Tools & Technologies
SalesforceAgentforceForce.comERP SystemsMiddlewareDashboardsReportsSandbox EnvironmentsUATChange Management
Certifications & Qualifications
Salesforce Advanced Administrator CertificationSalesforce Platform App Builder CertificationSalesforce Certified Agentforce Specialist Certification
Industry Keywords
Enterprise ITData GovernanceComplianceConfiguration ManagementBusiness ProcessesTechnical SupportFunctional SupportPerformance IssuesSecurity SettingsUser Management
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Administer and manage Finance systems and applications supporting mission-critical business processes
- Provide enterprise application support and resolve technical and functional system issues
- Perform trend analysis and identify enhancements to reduce support requests
- Collaborate with development teams to implement new and enhanced functionality
- Own day-to-day Salesforce administration, configuration, and optimization
- Manage users, roles, profiles, permission sets, sharing rules, queues, groups, and security settings
- Maintain data quality, integrity, and overall platform health
- Manage Salesforce releases, upgrades, and new platform capabilities
- Redesign processes to incorporate AI agents alongside human support engineers
- Identify automation opportunities and troubleshoot automation failures or performance issues
- Support data migrations, imports, exports, cleansing, deduplication, and data quality initiatives
- Support Salesforce integrations with ERP, marketing, middleware, and other enterprise applications
- Troubleshoot and coordinate API and integration issues
- Develop and maintain reports, dashboards, KPIs, and management reporting
- Improve visibility into sales, service, pipeline, and operational performance
- Own Salesforce security and access-control models
- Establish governance standards for configuration, development, deployment, and change management
- Ensure compliance with enterprise security, audit, and data-governance requirements
- Provide Level 2/3 support for Salesforce issues
- Analyze and resolve complex configuration, automation, data, security, and integration issues
- Perform root-cause analysis and implement preventive solutions
- Manage configuration management from requirements through testing and deployment
- Manage sandbox environments, testing, UAT, deployments, and production releases
- Coordinate with developers, QA, integration teams, and business stakeholders for major changes
- Maintain documentation for configurations and business processes
Requirements
What you’ll need- 4+ years of Salesforce platform-specific implementation or support experience in an Enterprise IT environment
- Expert knowledge of Salesforce and/or other platform native functionality including Agentforce
- Expert knowledge of Force.com platform best practices
- Salesforce Development (Apex and Lightning Web Components skills) is good to have
- Willingness to experiment with new ideas, tools and practices
- Proficiency in verbal and written communication
- Salesforce Advanced Administrator certification
- Salesforce Platform App Builder certification
- Salesforce Certified Agentforce Specialist certification
Benefits
Comp & perks- Time off programs
- Medical insurance
- Dental insurance
- Vision insurance
- Mental health support
- Paid parental leave
- Life insurance
- Disability insurance
- 401(k)
- Employee stock purchasing program
- Reasonable accommodation during the application or recruiting process