Senior UX Researcher – Mixed Methods

Salesforce

. Lead, plan, and execute mixed-methods research studies across digital customer success platforms .

Posted 10/9/2026full-timeUnited StatesSenior💰 $148,500 - $223,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in mixed-methods user research, combining qualitative and quantitative insights to inform product development and enhance user experience. Proficient in stakeholder management and fostering collaboration across cross-functional teams to drive strategic decision-making.

Highest-signal resume keywords

Mixed-Methods ResearchUsability TestingUserTestingGoogle AnalyticsInclusive Design Principles

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Qualitative UX TechniquesQuantitative Research ExpertiseSurvey DesignStatistical SamplingData Synthesis

Soft Skills

Excellent CommunicationActive ListeningStakeholder ManagementDriving Consensus

Tools & Technologies

UserTestingDScoutGoogle AnalyticsSprig/QualtricsFigmaSlackGoogle Workspace

Industry Keywords

B2BB2CSaaSDigital ProductsEthical Research Practices

About the role

Key responsibilities & impact

Lead, plan, and execute mixed-methods research studies across digital customer success platforms
Combine qualitative insights with quantitative metrics to deliver comprehensive research narratives
Lead cross-market competitive research for help experiences, including project plans, competitor benchmarking, vendor management, and budget discussions
Run usability studies on competitor help portal flows and deliver information architecture recommendations and performance metrics
Lead the lifecycle of product customer councils, including study setup and live sessions
Foster relationships between Product Managers and longitudinal customer councils to support ideation and roadmapping
Own the UX Scorecard for Help Portal and Agentforce
Evolve UX reporting into a strategic driver of product quality, adoption, and investment decisions
Frame user and business problems, establish research hypotheses, and synthesize complex datasets into actionable insights
Partner with designers, creative strategists, program managers, product managers, and engineering teams throughout the product lifecycle
Validate concepts, iterate on designs, and verify post-launch impact
Partner with ResearchOps and DesignOps on participant recruitment, tooling, research repositories, and vendor relationships
Ensure research ethics, data privacy, and governance standards
Champion ethical, inclusive, and accessible research practices
Deliver executive-ready summaries, dashboards, and research briefs
Establish baseline metrics and track user experience indicators across digital touchpoints

Requirements

What you’ll need

5-8 years of hands-on experience planning, conducting, and analyzing user research using mixed-methods frameworks within B2B or B2C digital products, SaaS platforms, or agency environments
Mastery of qualitative UX techniques, including usability testing, contextual inquiries, and card sorts
Quantitative research expertise, including survey design and statistical sampling
Ability to frame complex business challenges into clear research questions
Ability to translate disparate data sources into coherent, strategic narratives
Proficiency with UserTesting, dScout, Google Analytics, Sprig/Qualtrics, Figma, Slack, and Google Workspace or similar tools
Excellent communication, active listening, and stakeholder management skills
Track record of driving consensus across design, product, and engineering teams in fast-paced environments
In-depth knowledge of inclusive design principles and ethical research practices
Strong interest in AI-driven customer experiences and predictive telemetry

Benefits

Comp & perks

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program
Incentive compensation may be available for certain roles
Equity may be available for certain roles
Reasonable accommodations during the application or recruiting process