Service Specialist

Salesforce

. Lead the Agentforce Service conversation in SMB deals by shaping vision, uncovering needs, and positioning Agentforce Service as a driver of business outcomes .

Posted 10/21/2026full-timeUnited StatesMid-LevelSenior💰 $134,750 - $180,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in translating business needs into technical solutions and delivering impactful customer-facing demonstrations. Proficient in developing sales strategies that align with customer outcomes while leveraging AI and automation innovations.

Highest-signal resume keywords

Solution Engineering ExperienceCustomer Facing DemosSalesforce CertificationsAI And Automation FamiliarityStakeholder Alignment Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Solution ArchitectureTechnical Sales StrategiesRFP And RFI ResponsesWorkflow IntegrationCustomer Experience Technologies

Soft Skills

Excellent CommunicationStorytelling AbilityCuriosityOwnership MindsetProblem Solving

Tools & Technologies

Agentforce ServiceData CloudCRM EcosystemsAutomation ToolsContact Center Technologies

Certifications & Qualifications

Salesforce CertificationsComputer Science Degree

Industry Keywords

SMB SalesHigh Velocity SalesCustomer 360Proactive Service ExperiencesConnected Workflows

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead the Agentforce Service conversation in SMB deals by shaping vision, uncovering needs, and positioning Agentforce Service as a driver of business outcomes
Build and present tailored demonstrations showcasing AI powered, proactive service experiences, connected workflows, and automation
Own service solution strategy, address objections, align stakeholders, and guide deals to close
Create reusable demo flows, discovery frameworks, and points of view to improve team speed and consistency
Support Core Solution Engineers and Account Executives with positioning, use cases, and demo support
Identify deal patterns and provide feedback to Product, GTM, and leadership
Position Agentforce Service as part of Customer 360, including AI, Data Cloud, and adjacent solutions
Lead discovery sessions and define solution strategy
Develop technical sales strategies aligned to customer outcomes
Translate business needs into solution architectures and recommendations
Respond to RFPs and RFIs with technical and business context
Partner with Sales, Product, and Services
Contribute to enablement, best practices, and scalable assets
Stay current on Agentforce Service, AI, and automation innovations

Requirements

What you’ll need

5 or more years of experience in Solution Engineering, pre sales, consulting, or a similar customer facing technical role
Computer Science or Related Degree
Strong ability to translate business needs into technical solutions and business value
Experience delivering customer facing demos and presentations to both technical and business audiences
Excellent communication, storytelling, and stakeholder alignment skills
Ability to operate in a fast paced, high volume sales environment
Curiosity, ownership mindset, and a passion for solving complex problems
Experience with customer service, contact center, or customer experience technologies
Familiarity with AI, automation, and agent based experiences
Experience in SMB or high velocity sales environments
Salesforce certifications or equivalent platform experience
Background in integrations, workflows, or CRM ecosystems

Benefits

Comp & perks

Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program
Incentive compensation may be available
Equity may be available
AI tools to accelerate employee impact
Growth and development opportunities