Site Reliability Engineer, GovCloud

Salesforce

. Maintain reliability and performance across customer-facing Salesforce GovCloud services .

Posted 9/24/2026full-timeUnited StatesMid-LevelSenior💰 $114,400 - $125,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in maintaining high availability and performance of Salesforce GovCloud services while ensuring compliance with security standards. Proficient in incident management, automation of operational processes, and collaboration across cross-functional teams to drive problem resolution.

Highest-signal resume keywords

Salesforce GovCloud Services ManagementTCP/IP Technologies and Networking ProtocolsUnix Administration and Command-Line ExpertiseAWS/C2S Infrastructure ProvisioningIncident Management and Root Cause Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Python ProgrammingGo ProgrammingLinux AdministrationRed Hat Enterprise LinuxKubernetes SupportChef/Puppet AutomationJenkins Pipeline ExecutionSecurity Monitoring SystemsAI Technologies in EngineeringAgile and DevOps Methodologies

Soft Skills

Written and Verbal CommunicationCollaborative TeamworkMentoring and CoachingAdaptability to Fast-Paced EnvironmentsProblem-Solving

Tools & Technologies

AWS CLI/SDKMonitoring and Alert SystemsIncident Management FrameworksContinuous Integration ToolsAI Tools like GitHub Copilot

Certifications & Qualifications

Linux+ CertificationRedHat CertificationAWS Certification

Industry Keywords

Incident ResponseOperational GuidelinesPublic Trust ClearanceCriminal Justice Information Services ScreeningResilience Engineering

Tech Stack

Tools & technologies

AWSChefJavaJenkinsKubernetesLinuxPuppetPythonSpinnakerTCP/IPUnixGo

About the role

Key responsibilities & impact

Maintain reliability and performance across customer-facing Salesforce GovCloud services
Support foundational infrastructure health
Lead incident response during major operational events such as Sev0/Sev1 incidents
Participate in post-incident reviews and drive problem resolution
Populate and participate in Root Cause Analyses (RCAs)
Partner with Global Solutions teams to implement preventative solutions
Align Site Reliability Engineering activities with compliance, security standards, and operational guidelines
Collaborate across cross-functional teams to solve complex technical challenges
Mentor and collaborate with teammates on emerging technologies and continuous learning
Adapt to fast-paced operational needs and prioritize competing tasks
Automate detection and resolution of recurring production issues
Improve workflows to streamline engineering practices and reduce operational and engineering toil
Participate in rotating 24/7 support, including night shifts and on-call rotations

Requirements

What you’ll need

U.S. citizenship (U.S. born or naturalized) without dual citizenship
Agreement to complete a Minimum Background Investigation (MBI) for a Moderate Public Trust position or other applicable clearances
Ability to operate on U.S. soil and meet customer and government screening standards
Criminal Justice Information Services screening with fingerprint scan
Related technical degree
Experience with enterprise-scale internet service operations or systems engineering
Expertise in TCP/IP technologies, networking protocols, and network programming
Command-line expertise and Unix administration knowledge, including Linux, Solaris, and BSD
Knowledge of Red Hat Enterprise Linux and Solaris
Comprehension of security monitoring systems and infrastructure administration
Written and verbal communication skills focused on collaborative teamwork
Familiarity with Incident Management principles and IT service operation frameworks
Ability to support a 24/7 high-availability environment, including shift and on-call rotations
Experience provisioning, operating, and running AWS/C2S infrastructure and systems
Proficiency in Python, Go, or similar scripting/programming languages
Openness to leveraging AI technologies in engineering workflows
Chef/Puppet or automated deployment experience preferred
Jenkins, Bamboo, or Spinnaker pipeline execution experience preferred
Monitoring and alert systems experience preferred
Java application support and maintenance experience preferred
AWS CLI/SDK configuration and operation experience preferred
Linux+, RedHat, or AWS certifications preferred
Kubernetes application and service support experience preferred
Experience with blameless retrospectives, incident analysis, and post-incident investigations preferred
Knowledge of resilience engineering and Safety II concepts preferred
Familiarity with Agile and DevOps preferred
Experience using AI tools such as Claude Code, GitHub Copilot, Codex, or Cursor preferred
Advanced prompt engineering skills preferred

Benefits

Comp & perks

Shift differential compensation for rotating 24/7 shift work
Time off programs
Medical insurance
Dental insurance
Vision insurance
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program
Job shadowing
Mentorship programs
Talent development courses