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Salesforce

Software Engineer, MTS

Salesforce

. Investigate and resolve support cases, production defects, access issues and integration failures .

Posted 10/28/2026full-timeIndianapolis • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in software engineering with a focus on automation, AI development, and incident resolution. Proficient in programming languages and committed to improving system reliability through effective troubleshooting and collaboration.

Highest-signal resume keywords
Software Engineering ExperienceFoundational Programming SkillsAutomation and AI DevelopmentIncident Response ParticipationClear Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
PythonJavaJavaScriptTypeScriptGoData StructuresAPIsTestingVersion ControlDebugging
Soft Skills
CuriosityCollaborative ApproachWillingness to Learn
Certifications & Qualifications
Related Technical Degree
Industry Keywords
AutomationAI-Assisted DevelopmentProduction SystemsIncident ResolutionLog Analysis

Tech Stack

Tools & technologies
JavaJavaScriptPythonTypeScriptGo

About the role

Key responsibilities & impact
  • Investigate and resolve support cases, production defects, access issues and integration failures
  • Build automation for recurring tasks such as access requests, case responses, log analysis, troubleshooting and maintenance
  • Develop AI agents and workflows to classify cases, retrieve relevant knowledge and execute approved actions with safeguards
  • Identify root causes and improve code, monitoring, tests and documentation to prevent recurring incidents
  • Write, test, review and deploy maintainable software using established engineering practices
  • Participate in incident response and scheduled support or on-call rotations
  • Work with senior mentors and product teams to understand systems, prioritize improvements and deliver changes safely
  • Measure impact through reduced manual effort, fewer repeat issues, faster resolution and improved reliability
  • Potentially graduate into core product engineering teams based on readiness and business needs

Requirements

What you’ll need
  • 3+ years of experience in software engineering
  • Foundational programming skills in at least 2 languages, such as Python, Java, JavaScript, TypeScript or Go
  • Understanding of software engineering fundamentals, including data structures, APIs, testing, version control and debugging
  • Ability to investigate problems using logs, error messages and system behavior
  • Curiosity about automation, AI-assisted development and reliable production systems
  • Clear communication, a collaborative approach and willingness to ask questions and learn from feedback
  • A related technical degree required

Benefits

Comp & perks
  • Time off programs
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Mental health support
  • Paid parental leave
  • Life insurance
  • Disability insurance
  • 401(k)
  • Employee stock purchasing program
  • Incentive compensation may be available for certain roles
  • Equity may be available for certain roles